In this guide
4. What happens next
Emergency Assistance Payment (EAP)
It takes 24 hours to process applications (made Monday to Friday).
If you apply after 12 pm on a Friday, we will not contact you until the following Monday.
If your application is approved
You will get:
- a PayPoint voucher or BACS payment for food, gas, electricity and emergency travel
- vouchers to help you buy clothes
If your application is not approved
We will write to you by post or email explaining the reasons. You can ask for it to be reviewed.
Individual Assistance Payment (IAP)
It takes 10 working days to process applications.
If your application is approved
You will get:
- other ‘white goods’ such as fridge or washing machine from AO Retail Limited
- home furniture such as beds, sofas and chairs from The Furnishings Service (TFS)
Contact
AO Retail Limited
Phone: 0800 054 6544 Monday to Friday, 8:30am to 6pm
Email: orders@ao-business.com
The Furnishings Service (TFS)
Phone: 01355 587744 Monday to Friday, 9am to 5pm (4pm Friday)
You will get a phone call, text or email from the supplier to arrange delivery. Please allow 24 hours after your application has been approved before contacting them.
If your application is not approved
We will write to you by post or email explaining the reasons. You can ask for it to be reviewed.