In this guide
6. Contact us
Customer help
Discretionary Assistance Fund (DAF)
PO Box 2377
Wrexham
LL11 0LG
Telephone: 0800 859 5924 (10.00am to 4.00pm Monday to Friday)
Email: daf.feedback@necsws.com
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
The DAF processing office is closed on bank holidays. Phone calls made to the fund on bank holidays will not be answered. You can still make an online application to the DAF, however your application will not be processed until the office re-opens (the next working day).
We also welcome any compliments and comments you may have on the DAF and the service you received.
If you are dissatisfied with the service you have received, you can make a complaint. Please do not make a complaint if you do not agree with the outcome of your application, this should be made via the decision reviews procedure as set out on page 4 what happens next.