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3. How to apply

Emergency Assistance Payment: coronavirus hardship

Between 1 May 2020 to 30 September 2021, you can get no more than 5 grants in a year.

Use this service to:

  • apply for an Emergency Assistance Payment
  • apply for an Individual Assistance Payment
  • apply on behalf of someone else (registered partners only)

Before you start

You cannot apply for a grant if you have:

  • already received a grant in the last 28 days (7 days for coronavirus applications)
  • already received 3 grants in the last year (5 grants including coronavirus applications)

You can also apply by:

  • post
  • phone 0800 859 5924 (between 9.30am to 4.00pm Monday to Friday)
  • getting help from one of our partner organisations