In this guide
3. How to apply
Emergency Assistance Payment: coronavirus hardship
Between 1 May 2020 to 31 March 2021, you can get no more than 5 grants in a year.
Use this service to:
- apply for an Emergency Assistance Payment
- apply for an Individual Assistance Payment
- apply on behalf of someone else (registered partners only)
Before you start
You cannot apply for a grant if you have:
- already received a grant in the last 28 days (7 days for coronavirus applications)
- already received 3 grants in the last year (5 grants including coronavirus applications)
You can also apply by:
- post
- phone 0800 859 5924 (between 9.30am to 4.00pm Monday to Friday)
- getting help from one of our partner organisations