Accessibility statement for Welsh Revenue Authority online services

This accessibility statement is for Welsh Revenue Authority online services for Land Transaction Tax and Landfill Disposals Tax.

Our online tax services are accessed through the GOV.WALES website.

This page explains:

  • how accessible these services are
  • what to do if you have difficulty using them
  • how to report accessibility problems with these services

This accessibility statement only applies to our:

There’s a separate accessibility statement for the main GOV.WALES website. It contains information on the accessibility of our pages on GOV.WALES and online forms. All our content which is essential to providing our services is accessible.

Using our services

We want as many people as possible to be able to use our online services. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of these services using just a keyboard
  • navigate most of these services using speech recognition software
  • listen to most of the content using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of these services are not fully accessible and we set out below our intentions to improve the accessibility of this website by September 2021 with some further discovery needed for some issues.

Some of these improvements have been made and we have also released new services which are at different stages of the testing and improvement process.

We know not all of our services are fully accessible but are working to either have them tested, retested, or we are working on resolving where we know they are not accessible.

Feedback and contact information

If you need information on our online services in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by:

Phone lines are open Monday to Friday, 10am to 3pm, excluding bank holidays.

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with our services

We’re always looking to improve the accessibility of our services. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our customer experience team.

Email haveyoursay@wra.gov.wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Our helpdesk team is committed to providing extra help to customers who need it. If you need extra help when accessing our services, call us on 03000 254 000. Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.

Phone lines are open Monday to Friday, 10am to 3pm, excluding bank holidays.

If you experience difficulty calling us, please use our online contact form and we’ll try to communicate with you by your chosen method.

Find out how to contact us.

Technical information about our online services’ accessibility

The Welsh Revenue Authority is committed to making its services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Land Transaction Tax calculator

The Land Transaction Tax calculator allows users to calculate tax due on potential land and property purchases.

How accessible this service is

This service was released in March 2022 and was accessibility tested in December 2022.

Compliance status

This service was considered compliant with the Web Content Accessibility Guidelines version 2.1 AA standard by the Digital Accessibility Centre when tested in December 2022.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Not applicable

What we’re doing to improve accessibility

We’ll continue to monitor the accessibility regulations to make sure we continue to fully meet WCAG 2.1 AA standard on this service.

Preparation of this accessibility statement

This service was tested in December 2022 and retested after we implemented the recommended changes in January 2023. The test was carried out by the Digital Accessibility Centre.

We tested a sample of pages.

Land Transaction Tax higher rate checker

How accessible this service is

This service was fully accessible when last tested, on 28 January 2021, by the Digital Accessibility Centre.

Compliance status

This service was fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard when last tested, on 28 January 2021, by the Digital Accessibility Centre.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

What we’re doing to improve accessibility

We’ll continue to monitor the accessibility regulations to make sure we continue to fully meet WCAG 2.1 AA standard on this service.

Preparation of this accessibility statement

This statement was prepared on 7 June 2021.

This service was last tested on 28 January 2021. The test was carried out by the Digital Accessibility Centre.

We tested a sample of pages.

Multiple dwellings relief calculator

The multiple dwellings relief calculator allows users to calculate tax due on potential land and property purchases that are subject to a multiple dwellings relief.

How accessible this service is

This service was released in March 2022 and was accessibility tested in December 2022.

Compliance status

This service was considered compliant with the Web Content Accessibility Guidelines version 2.1 AA standard by the Digital Accessibility Centre when tested in December 2022.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

What we’re doing to improve accessibility

We’ll continue to monitor the accessibility regulations to make sure we continue to fully meet WCAG 2.1 AA standard on this service.

Preparation of this accessibility statement

This service was tested in December 2022 and retested after we implemented the recommended changes in January 2023. The test was carried out by the Digital Accessibility Centre.

We tested a sample of pages.

Land Transaction Tax (LTT) system

The Land Transaction Tax management system allows registered agents to submit and view tax returns.

How accessible this service is

All issues identified when this service was last tested on 11 November 2019 by the Digital Accessibility Centre have been resolved.

Compliance status

This service is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard as all issues identified at the test on 11 November 2019 by the Digital Accessibility Centre have been resolved.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

We have one PDF (the LTT certificate) on the LTT service, which is essential to providing our service. We need to do further research into this before we include this in our roadmap. We’ll do this research and will update this statement with our intended approach.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to change the payslip which is generated after submission of a return online as we do not see this as essential to service.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We’ll continue to monitor the accessibility regulations to make sure we continue to fully meet WCAG 2.1 AA standard on this service.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020, and updated on 7 June 2021 and on 10 October 2022.

This service was last tested on 11 November 2019. The test was carried out by the Digital Accessibility Centre.

We tested a sample of pages using the following approach to identify the sample.

We considered:

  • the frequency of use of our services and prioritised the testing based on this, including the most common user journeys on our LTT system
  • the user base of our services and prioritised where the service was used by a wider variety of users more likely to use assistive technology
  • where we’ve previously received requests based on accessibility issues or assisted digital needs

Landfill Disposals Tax (LDT) system

The Landfill Disposals Tax management system allows landfill site operators to submit and view tax returns.

How accessible this service is

We know some parts of this service are not fully accessible:

  • on certain pages, headings are in an illogical order for keyboard-only and screen reader users
  • it’s not clear when a notification of an error is displayed on some pages for screen reader users
  • some page titles are not descriptive so it’s difficult to distinguish between them when using a screen reader

We originally set out our intentions to improve the accessibility of this service by September 2021. We’ve resolved several issues and undertaken discovery work to scope out resolutions. We’ll continue to make improvements to the accessibility of all of our services by September 2023.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content
Non-compliance area Criteria not met Resolution
Some pages have an illogical focus order and may confuse some users. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order). We plan to fix this by September 2023.
Some images have not provided appropriate descriptive alternative text. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content). We plan to fix this by September 2023.
Some pages have elements with non-unique ID values. This fails WCAG 2.1 success criterion 4.1.1 (Parsing). We plan to fix this by September 2023.
There is no skip-to-content link available for keyboard reliant users. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks). We plan to fix this by September 2023.
A table has been used to present a layout which may be confusing for screen readers. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this by September 2023.
Radio buttons have not been grouped within a fieldset with a legend. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this by September 2023.
Page titles are duplicated across pages and are not uniquely descriptive of page content. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled). We plan to fix this by September 2023.
Some roles have been assigned to elements in an invalid manner. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). We plan to fix this by September 2023.
Tables have not been formatted correctly to display cells in the appropriate positions. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this by September 2023.
Tables have been implemented with a blank header. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and 2.4.6 (Headings and Labels). We plan to fix this by September 2023.
There’s no warning that the system will sign you out after a period of inactivity. This fails WCAG 2.1 success criterion 2.2.1 (Timing Adjustable). We plan to fix this by September 2023.
Headings have been used in instances where they do not introduce content. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this by September 2023.
Content is lost or obscured when the page is magnified. This fails WCAG 2.1 success criterion 1.4.10 (Reflow). We plan to fix this by September 2023.
Form elements have not been given a unique label. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels). We plan to fix this by September 2023.
Some error messages are not notified to screen reader users. This fails WCAG 2.1 success criterion 4.1.3 (Status Messages). We plan to fix this by September 2023.
The colour contrast ratio in some places does not meet the standard, which can affect some people’s ability to perceive the information visually. This fails WCAG 2.1 success criterion 1.4.11 (Non-text Contrast). We plan to fix this by September 2023.
Labels are not adequately descriptive of the form purpose. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels). We plan to fix this by September 2023.

Disproportionate burden

Not applicable. We’re committed to improving the accessibility of our services and have a roadmap to meet the WCAG 2.1 AA standard by September 2023. However, some changes are still being assessed. We’ll update this statement when we undertake this research and have more information.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to change the payslip which is generated after submission of a return online as we do not see this as essential to service.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We plan to meet WCAG 2.1 AA standard on this service by September 2023. We’ll test this service again in 2024.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020 and updated on 7 June 2021 and on 10 October 2022.

This service was last tested on 28 April 2021. The test was carried out by the Digital Accessibility Centre.

We tested a sample of pages using the following approach to identify the sample.

We considered:

  • the frequency of use of our services and prioritised the testing based on this, including the most common user journeys
  • the user base of our services and prioritised where the service was used by a wider variety of users more likely to use assistive technology
  • where we’ve previously received requests based on accessibility issues or assisted digital needs