Digital Communities Wales: Digital Confidence, Health and Well-being (process evaluation and theory of change)

The Welsh Government’s Digital Communities Wales: Digital Confidence, Health and Well-being programme aims to work with organisations to support citizens and staff to become digitally confident, with a focus on being able to manage and access vital health services. The contract commenced in July 2019 and runs until June 2022, with an option to extend by a further three years. 

The evaluation is being undertaken across three key stages to include:

1. a process evaluation and theory of change
2. an interim and outcome evaluation
3. a summative final evaluation

The key aims of this first stage of the evaluation are to:

• review and summarise existing evidence around the relationship between digital inclusion and health
• review the effectiveness and efficiency of the delivery of the programme
• present a new Theory of Change model for the programme

There are three key themes to the findings from this stage.

1. Programme design and implementation.
2. Recruiting participants.
3. Engaging and support for organisations.

The evaluation offers seven recommendations for the Welsh Government to consider in the delivery of the programme.