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Email, telephone and postal address for the Welsh Government.

General queries

If your query is about coronavirus please read our:

Please note we’re unable to answer questions specific to your circumstances.

E-mail

customerhelp@gov.wales

Telephone

Monday to Friday, 8:30am to 5pm

Rydym yn croesawu galwadau yn Gymraeg.

We welcome calls in Welsh.

Post

Welsh Government
Cathays Park
Cardiff
CF10 3NQ

Unacceptable behaviour

All members of the public have the right to be heard, understood and respected. However, our staff also have the same rights so please refrain from:

  • aggressive or abusive behaviour, for example swearing or threats
  • unreasonable demands, unreasonable conditions make it harder for us to provide a good service
  • unreasonable persistence, repeated similar requests disrupt our ability to work effectively

Find out more about what we consider to be unacceptable customer behaviour and how we will respond.

Contacting ministers