We are here to help and treat you with respect.
In turn, we expect you to be courteous and not behave unacceptably.
Customer Contact Centre
Christmas opening hours
- normal service: until Tuesday, 23 December 2025 (9am to 4pm)
- closed: Wednesday, 24 December 2025 to Friday, 2 January 2026
- reopening: Monday, 5 January 2026 (9am to 4pm)
If you need to contact Rural Payments Wales during the closure period, please send a message via your RPW Online account.
Opening times
Monday to Friday: 9am to 4pm
0300 062 5004
Rydym yn croesawu galwadau’n Gymraeg / We welcome calls in Welsh.
Enquiries can be submitted via RPW Online at any time.
Postal address
Rural Payments Wales
PO Box 251
Caernarfon
LL55 9DA
Online
All messaging with RPW must be sent through your RPW Online account.
If you have not registered with RPW Online then please visit the how to register section of the website.