We are here to help and treat you with respect.
In turn, we expect you to be courteous and not behave unacceptably.
Our RPW Customer Contact Centre is operating with reduced resources. This is due to staff absence and adjustments to home working arrangements.
From Wednesday 6th January the new Customer Contact Centre opening times will be:
Monday to Friday: 09:00 to 16:00
0300 062 5004
The service is currently limited to calls about SAF, and other application or claim deadlines. All other enquiries should be submitted in writing via RPW Online.
Enquiries can be submitted via RPW Online at any time.
Postal address
Rural Payments Wales
PO Box 251
Caernarfon
LL55 9DA
Online
All messaging with RPW must be sent through your RPW Online account.
If you have not registered with RPW Online then please visit the how to register section of the website.