Customer contact centre

0300 062 5004

The helpdesk is open:

  • Monday 8.30am to 5pm
  • Tuesday 8.30am to 5pm
  • Wednesday 10am to 5pm
  • Thursday 8.30am to 5pm
  • Friday 8.30am to 4.30pm

Postal address

Rural Payments Wales
PO Box 251
Caernarfon
LL55 9DA

Online

All messaging with RPW must be sent through your RPW Online account.

If you have NOT registered with RPW Online then please visit the how to register section of the website.