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Use this online form if you’ve paid money to us in error to arrange for it to be returned to you.

Before you start

You cannot save a partly completed form so make sure you have the following information first.

Information you need

To complete this online form, you’ll need:

  • your details
  • your reason for the payment error
  • date and details of the original payment made
  • bank details of the person to receive the refund


If you need help or would like this form in a different format, contact us.