Welsh Revenue Authority People Survey: 2023
Findings of the Welsh Revenue Authority (WRA) Civil Service People Survey 2023. Measures employee engagement to help improve organisational performance, service delivery and staff wellbeing.
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In this page
Overview
The People Survey ran from 19 September 2023 to 23 October 2023.
- 78 WRA staff completed the survey
- 94% response rate
- Employee engagement index for the WRA was 76%
Employee engagement is a workplace approach designed to ensure that employees are committed to their organisation’s goals and values, and are motivated to contribute to organisational success.
Headline results
| Theme | % Positive | Difference to previous survey | Difference to Civil Service Benchmark |
|---|---|---|---|
| Engagement index | 76% | 0 | +12 |
| My work | 84% | -5 | +6 |
| Organisation objectives and purpose | 89% | -3 | +5 |
| My manager | 84% | -5 | +6 |
| My team | 94% | +2 | +11 |
| Learning and development | 63% | -3 | +7 |
| Inclusion and fair treatment | 88% | -5 | +7 |
| Resources and workload | 88% | -5 | +13 |
| Pay and benefits | 75% | -5 | +43 |
| Leading and managing change | 80% | +1 | +28 |
How the engagement index works
The survey includes 5 questions that make up the engagement index.
The index score represents the average level of engagement and ranges from 0 to 100. An index score of 0 represents all respondents saying they strongly disagree to all 5 engagement questions. A score of 100 represents all respondents saying they strongly agree to all 5 engagement questions.
How results are rounded
- Results are presented as whole numbers for ease of reading.
- Rounding is performed at the last stage of calculation for accuracy. So, in some instances, the differences presented in this report will not match the rounded figures of the scores being compared.
For example, if the unrounded Engagement Index score is 75.4% and the organisation’s overall score is 74.6%, in this report these scores would both appear as 75%.
Glossary of main terms
| Term | Definition |
|---|---|
| % Positive | The proportion who chose 'agree' or 'strongly agree', averaged across all questions within the theme |
| Previous survey | Comparisons with the previous survey relate to the results of the 2022 Civil Service People Survey |
| Civil Service Benchmark | The median of the positive percentage across all organisations that participated in the 2023 Civil Service People Survey |
Confidentiality
The survey was carried out as part of the 2023 Civil Service People Survey, managed by the Cabinet Office on behalf of all participating organisations. An external organisation is commissioned by the Cabinet Office to carry out the Survey.
To protect the anonymity of individuals, groups of fewer than 10 respondents will not be reported on. However, their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.
Read the The Civil Service People Survey: Privacy Notice on GOV.UK