Membership is designed to provide balanced advice and support to the Permanent Secretary. It also provides collective leadership to the organisation as a whole.
Board members are appointed by the Permanent Secretary.
Shan’s early career focussed on employment and social affairs policy. Shan graduated in French from Kent University in 1977. She joined the Employment Department, working on youth and adult employment policy and on vocational education and training programmes in the Manpower Services Commission. Shan was seconded to the European Commission in Brussels (DG Employment & Social Affairs) from 1984 to 1987. Here she worked on long term unemployment policy and local economic development (the LEDA programme). On return to the UK, she held a variety of posts in the Employment Department. She dealt with labour market policy, including in the National Training Task Force and the Government Office for London. She was also Private Secretary to the Permanent Secretary. From 1994 to 1997 Shan was the UK government delegate to the International Labour Organisation’s Governing Body.
In 1997, Shan was seconded to the British Embassy in Paris as Labour and Social Affairs Attaché. She then joined the UK Representation in Brussels as the Counsellor responsible for Social, Environmental and Regional affairs.
On return to London in 2006, Shan transferred to the Diplomatic Service as Director European Union in the Foreign Office. She was responsible for negotiations on the Lisbon Treaty and management of the UK parliamentary process of ratification.
Shan was HM Ambassador to Argentina and Paraguay from 2008 to 2012. During this period she was appointed to the Foreign Office’s Board of Management, and was awarded the CMG. Shan returned to UKRep, Brussels, as Deputy Permanent Representative in July 2012. She represented the UK on the Committee of Representatives of the Member States (Coreper I) in the Council. She was responsible for leading negotiations across a wide range of subject areas. These included climate change, environment, energy, fisheries, social affairs, health, transport, and other Single Market issues.
Shan took up post as Welsh Government Permanent Secretary in February 2017.
Director General - Health and Social Services
Dr Andrew Goodall was appointed to the role of Director General of Health and Social Services/Chief Executive, NHS Wales formally taking up post in June 2014.
Prior to this appointment, Andrew has been an NHS Chief Executive in Wales for 9 years, the most recent post being that of Chief Executive of Aneurin Bevan University Health Board, a position held since the Health Board’s inception in October 2009.
Over the last 23 years of his career, Andrew has held planning and operational positions across a number of NHS organisations across South Wales.
He has particular areas of interest in improving patient safety and the patient experience; partnership working across Public Services including a particular focus on integration; and delivering frontline services through service improvement and modernisation.
Whilst Chief Executive of Aneurin Bevan University Health Board, Andrew led on a number of NHS issues, including unscheduled care and service configuration in South Wales. Additionally over a 3 year period, Andrew chaired the Effective Services for Vulnerable Groups work stream for the Welsh Government covering broader public services.
Dr Goodall has a law degree from Essex University and a PhD in Health Service Management from Cardiff Business School.
Director General - Education and Public Services
Tracey has been directly involved in the regeneration of Wales and Ireland for over 20 years working for the Welsh Government, Welsh Development Agency, the Irish Government, the UK government as well as working with the European Commission.
Tracey was born in Splott in Cardiff and joined the Welsh Government in 2006 from the Welsh Development Agency. Since that time, Tracey has held posts in economic policy and transport policy, as well as a wider strategic role across the Economy, Skills and Natural Resources Group. Tracey was appointed to the post of Director General for Education and Public Services in November 2017.
Director General for the Office of the First Minister and Brexit
Des manages the provision of services to the First Minister and Cabinet. He also leads on the co-ordination of Brexit business across the Welsh Government and our international agenda.
His Brexit challenge is to ensure that the Welsh Government is:
- mobilised on the right issues, and
- works effectively with the UK government to represent Wales’ interests.
He is responsible for our network of offices around the world. He works closely with economic colleagues on trade and investment infrastructure.
Des has been with the Welsh Government throughout the devolution journey. This includes a lengthy stint in Brussels representing Wales’ EU interests. He previously worked for a decade as a journalist with the BBC. Des went to Aberystwyth University and speaks Welsh.
Director General - Economy, Skills and Natural Resources
Andrew became Director General, Economy, Skills and Natural Resources in January 2018.
His previous Welsh Government posts include:
- Lead Director for Environment and Rural Affairs, and
- Head of Policy Profession.
Andrew joined the organisation in 2012. He first worked on EU programmes, and then as Director, Agriculture, Food and Marine.
Before coming to Wales, Andrew worked for the UK Department for Environment, Food and Rural Affairs (Defra). He led the setting up of their new national rural development service.
Between 2006 and 2011, Andrew worked in South West England. His roles included:
- Deputy Regional Director at the Government Office responsible for sustainable development, and
- Executive Director of Programmes and Partnerships at the SW Regional Development Agency.
Andrew’s earlier career was with the UK government in London (Ministry of Agriculture, Fisheries and Food, and then Defra). He held a number of posts there, including Principal Private Secretary to the Secretary of State.
Andrew is a Welsh learner.
Non Executive Director
Gareth is a finance and business professional with over 33 years’ experience in both the private and public sectors. He completed his formal accountancy training with Ernst & Young. In 1990 spun out his own firm with colleagues. His business grew significantly to become one of Wales leading professional services firms. In April 2017 the firm was acquired by the Cogital Group, the UK’s fastest growing professional services group.
Gareth has worked with arm’s length public sector bodies in Wales. He provided external and internal audit services, consultancy advice and risk management training.
Gareth has extensive corporate governance and board level experience. He has held several independent advisory and non-executive director roles, including:
- the chair of audit and risk committees
- The European Medicines Agency,
- The Nursing & Midwifery Council
- Milford Haven Port Authority.
Current roles include:
- Independent Chairman of Trustees of the Milford Haven Port Authority Pension Scheme
- Non-Executive Director at Spindogs Ltd (one of Wales leading full service digital agencies)
- consultant to Baldwins Accountants, part of the Cogital Group.
Non Executive Director
Ann is Welsh-speaking and was born in Carmarthen, South Wales. She attended schools in Llanboidy, Llandovery, Ystalyfera and Llandysul. She gained a first degree in English and Visual Studies at the University College of Wales, Aberystwyth. She also completed a course leading to a Postgraduate Certificate in Education at Aberystwyth. She then took a Postgraduate Diploma in social administration at the London School of Economics. She then spent a year studying Art History at University College London and the Courtauld Institute. She subsequently achieved a Master of Arts degree.
Ann began her teaching career at a London secondary school where she mainly taught English. She also taught English and General Studies at Merthyr Tydfil College. She then became a lecturer in the history of Art. She worked in colleges of Art and Design and at an Institute of Higher Education in Essex (now Anglia Ruskin University). Here she oversaw delivery of University of London degree courses in Art and Art History as subject leader.
Ann joined the Welsh Civil Service as Her Majesty’s Inspector (HMI) in the Wales Inspectorate of Education and Training (Estyn). She was based at the Bangor office in Gwynedd for 10 years before being moved to Cardiff. During her career in Estyn, she worked as:
- District Inspector
- Managing HMI
- Head of Inspection Directorate: Education Providers
- Strategic Director
- Her Majesty’s Chief Inspector
She retired in 2015.
Since her retirement from Estyn, Ann has chaired the Task and Finish Group for ‘Education Other than at School’. She is a member of the Independent Advisory Group that has been set up as part of the review of Curriculum and Assessment in Wales.
Ann is currently the chair of the shadow board for the Wales National Academy for Educational Leadership.
Helen Lentle is the Director of Legal Services for the Welsh Government. Helen’s 30 year legal career has mostly been in the public sector in Wales. In the 1990s she worked for 2 large local authorities in Wales and has a real interest in public sector delivery and has a belief in the real difference that sound and pragmatic legal advice can make to delivery of public services.
Helen now leads the Welsh Government Legal Department, which is the largest public sector legal practice in Wales and she is Head of the Legal Profession within Welsh Government Civil Service. She is a member of Diversity and Inclusion Steering Group and a Diversity Champion for the Office of First Minister and an ally of the Welsh Government’s LGBTQ+ Staff Network.
Helen is a trained executive coach and mentor and has supported employees through coaching and mentoring across the wider Welsh public sector and the Civil Service for many years. Helen is currently a trustee of a dyslexia charity.
Helen hails from Abertillery and was educated at Nantyglo Senior Comprehensive School. She undertook a law degree at De Montfort University and qualified as a Solicitor in 1991. She has an MBA from Cardiff Metropolitan University, a certificate (ILM Level 7) in Executive Coaching and Mentoring from the University of South Wales and has undertaken leadership development at Harvard University.
Helen loves to travel regularly with her husband. She works compressed hours which helps her to have a full and busy life when she’s not thinking about the law and devolved powers.
David Richards is a director with the Welsh Government. He joined the Welsh Office in 1979 as a civil servant and has worked with Welsh Ministers on a range of policy issues.
He was Finance Director from 1996 to 2006. He was part of the senior team which managed the legislation for, and setting up of the National Assembly for Wales.
He led the successful project to build the Senedd building. He also led on an establishment of a separate auditing body and Auditor General for Wales. He led the Wanless review of Health and Social Services in Wales.
David is involved in the reorganisation of the Welsh Health Service as Director of Strategic Investment. He is looking at how the public sector can use innovative forms of funding to improve public infrastructure. His current role within Welsh Government is Director of Governance. He provides the Permanent Secretary with assurance on governance issues across the organisation.
David also chaired the UK Intellectual Property Office Steering Board for 10 years up to March 2011.
Peter has been HR Director with the Welsh Government since 2011. He has responsibility for HR, ICT, location and security.
Peter was born and educated in Cardiff. He is a Chartered Fellow of the CIPD, with a MA in education from the University of Wales. He spent 9 years serving with the Royal Air Force, including a spell with The Queen’s Flight. He then joined the MOD and spent the next 10 years working in Whitehall, St Athan, Bath, Perth and Hampshire in a variety of roles covering all aspects of HR. His final role with the MOD was as Head of HR with the Defence Aviation Repair Agency. He joined the Welsh Government in 2005 as Head of HR.
He is married with 2 children and lives near Cardiff.
Head of Organisational Development and Engagement
Natalie has worked in strategic communications, employee engagement and organisational development. Following a career in the private sector, voluntary sector and Whitehall, she returned to Wales in 1999. She has undertaken a number of roles within the Welsh Government including:
- leading strategic communications planning
- crisis communications and digital communications
- head of communications for a number of portfolio ministers.
Her most recent roles have focused on:
- organisational development
- employee engagement
- support for civil service innovation.
She is Head of the Organisational Development and Engagement Division. She is also SRO of the Permanent Secretary’s Future-proofing initiative. This is a wide-ranging change programme designed to help build a capable, confident and resilient civil service for the future.
Born and brought up in the Ebbw Valley, Natalie lives near Usk and is married with 3 sons.
Andrew Jeffreys studied at Newcastle University, London School of Economics and Cardiff University, where he completed his PhD in 1999.
After working in the voluntary sector, as a researcher for two South Wales MPs and as a part-time lecturer in philosophy, Andrew joined the civil service as a Fast Streamer in 2000.
He spent a number of years working in Whitehall, initially for HM Customs and Excise where he ran the Permanent Secretary's Private Office, and then for HM Treasury where he worked on tax policy and strategy, leading the team responsible for consumption taxes.
He returned to Wales in 2006 to work in the Welsh Government. He is currently Director, Welsh Treasury.
Non Executive Director
Ellen is an experienced Management Board Director, with over 25 years Business experience in the private sector. Her previous roles include Trading Director where she was responsible for the development of brands, products and services within Debenhams PLC, and Operations Director where she led a workforce of over 5,000 staff.
An experienced non-executive director, Ellen has served on a number of boards, this currently includes Qualifications Wales, Linc Cymru and the Audit and Risk Committee of the Welsh Government's Economy, Skills and Natural Resources Group. During this time she has gained valuable knowledge of housing, care, transport, economy, skills and education.
Having spent a great deal of her career in London, Ellen returned to Wales in 2006 and is married with 2 children.
Gawain was appointed to the post of Finance Director in October 2015, having spent 3 years in the role of deputy director financial controls. His role involves supporting the Cabinet Secretary for Finance & Local Government, the Permanent Secretary and senior colleagues, to ensure that Welsh Government spending is properly managed and reported and does not exceed approved limits. Gawain works with the Head of internal Audit to provide advice to all accounting officers on regularity, propriety and value for money issues in relation to Welsh Government activities. He is also responsible for ensuring that Welsh Government adheres to the highest standards of governance and risk management. Gawain is Head of Profession for Finance and Accounting staff within the Welsh Government. He is also a member of the Financial Reporting Advisory Board, which advises the UK government on the application of accounting policy, and chairs the Audit Committee for Dyfed/Powys Police.
Prior to joining the Welsh Government, Gawain was with the Ministry of Defence where he worked in a variety of areas. This included stints at Headquarters in Whitehall and in Defence Procurement, where he headed up the Finance Teams for the Carrier and Eurofighter and worked to an industry chief exec as Finance Director for the Carrier Alliance. Gawain is married with one daughter.
Jeff Farrar QPM, OStJ
Non Executive Director
Jeff Farrar is the Chair of the University Health Board Foundation Trust in Bristol having retired from the police service in July 2017 after 35 years, having reached the rank of Chief Constable in Gwent Police. He has a Masters degree in public administration from Cardiff University, a BSc (Hons) in public administration from Portsmouth University and is currently studying for a Professional Doctorate in social policy at Bath University.
He is a member the Cardiff University Business School International Advisory Board and was the Chair of the Welsh Government Effective Services Board. He led the development of 'public service principles' detailed in the white paper of public service reform and has continued to act as a panel member for senior Welsh Government appointments and awards.
He was formerly the Vice Chairman of Police Sport UK, Chairman of Police Sport (Wales) and Chairman of British Police Basketball. He has represented GB Police at Basketball, still competes in the annual GB Basketball Masters events and has completed half and full marathon races.
He has planned and commanded some of the most high profile events in the UK including the NATO summit (2014), 2 FA Cup and Carling finals, The Ryder Cup (2010), Rugby Internationals, International Cricket and World Championship Boxing events. He has led a number of large organisational change programmes which have contributed to over £50 million in revenue savings. He was seconded to National Police Training and Her Majesty's Inspectorate of Constabulary as part of the team that inspected the police service on equality and diversity after the death of Stephen Lawrence.
He was awarded the Queens Police Medal in the 2014 birthday honours list and in 2016 was the winner of Institute of Directors, Director of the Year for the Public Sector in Wales.