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Welsh Government Apprentices

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we are reviewing our requirements for 2021. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

What qualifications can I get?

Customer Service apprenticeship

You will study for Level 3 Diploma in Customer Service. 

Business Administration apprenticeship

You will study for NVQ Level 3 Diploma in Business Administration (Combined Competence and Knowledge). 

Digital Data and Technology (DDaT) Pathway apprenticeship

You will study for a Level 3 Apprenticeship in ICT, Software, Web and Telecoms.

As an apprentice with the Welsh Government, as well as getting the best possible work experience, you will attend workshop sessions and meet regularly with your assessor who will support you through the qualification.

How long does an apprenticeship last?

Your apprenticeship training agreement will be for 18 months.

Other benefits

Working for the Welsh Government has many great benefits, including:

  • All members of staff have access to training opportunities, including regular personal development discussions.
  • Flexible working practices to help you get the right work/life balance. We also offer term-time working for staff with childcare responsibilities.
  • Dedicated health & safety and occupational health teams to provide staff support.
  • 3 active trade unions within the organisation: PCS, IPMS/Prospect and FDA.
  • Each office offers a variety of activities such as wellbeing classes, gym access, running classes, access to public bikes, sporting teams  and language groups and classes.
  • Mentors, office buddies, social networking groups.

Why the Welsh Government?

At the Welsh Government we have over 5,000 staff in offices across Wales. Our jobs are varied. You could work in health, education, the environment, sport, tourism, CADW, and many other areas. 

We offer some of the best apprenticeship opportunities in Wales, which can open doors to your future career. As a Welsh Government apprentice you’ll discover the huge number of different things we do. Many staff are office based while others are out and about working in marine enforcement, as a castle custodian, a traffic officer, a farm liaison officer or something else entirely. 

Additional information


To apply, you will need to meet the Civil Service Nationality requirements.  You will be a:

  • European Economic Area (EEA) national, including a British citizen
  • Commonwealth citizen
  • Swiss national
  • Turkish national (in some circumstances)

Eligibility requirements are explained in the Civil Service nationality rules.  

You must also comply with UK immigration legislation. It is possible to meet our nationality requirements but still not be legally entitled to work in the UK. If this applies to you, we cannot offer you employment 

For advice on nationality requirements or whether a qualification you hold might make you ineligible please e-mail us.

Completing your application

Before you complete your application please make sure you have :

  • details of 2 referees (name, contact telephone number and e-mail address), one of which should be your current or most recent employer, or your tutor at school/college/university
  • examples of how you can demonstrate your skills and experience. Don’t tell us about your skills – explain to us how you’ve used them. Use examples of when you’ve developed your experience

Please also be ready to provide the certificates for the highest qualifications you hold at the time of applying - although we (the Welsh Government) do not require you have any qualifications to apply for this scheme the training provider will wish to see evidence of any qualifications you may have.

What happens after I apply?

You’ll get an e-mail at each stage of the recruitment process.  If you are successful at the first stage of application we will ask you to complete a funding eligibility form from ALS, our training provider. You will then be invited to interview.

Disability Confident interview scheme

  • As part of our commitment to encouraging disabled people to apply to the Welsh Government we will offer an interview to disabled people who meet the minimum requirements for the post.
  • Welsh Government has adopted the social model definition of disability, which recognises that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new) staff can perform at their best. The Equality Act 2010 uses the medical model definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”). 
  • We guarantee to interview anyone who is disabled, whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you generally meet the level of competence for the role and any qualifications, skills or experience defined as essential. 
  • If you have an impairment or health condition, or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will support you if you were to be successful, please contact the Corporate Shared Service Centre -
  • We are committed to the employment and career development of disabled people. 

Our approach to equality

The Welsh Government published its strategic equality objectives in 2016 and these included the commitment

The Welsh Government will aim to be an exemplar in the equality, diversity and inclusion agenda by 2020.

In order to have a diverse workforce, Welsh Government welcomes applications from everyone regardless of age, marriage (including equal/same sex marriage) and civil partnership, sexual orientation, sex, gender identity, disability, race, religion or belief or pregnancy/maternity.

We actively encourage applications from groups currently underrepresented in our workforce such as people from a Black or Minority Ethnic background and disabled people. We have adopted the Disability Confident Interview Scheme – full guidance of which is shown in more detail below.

This new Apprenticeship campaign aims to encourage more people to apply from all different backgrounds ensuring that Welsh Government builds on being representative of the communities we serve. There are numerous policies and practices in place which support colleagues and line managers to ensure Diversity and Inclusion is key in what we do and how we support staff. For this Apprenticeship Scheme we’ll be adopting anonymised sift as well as ensuring our interview panels are made up with a diverse range of colleagues.

There are a number of staff diversity networks which have a healthy membership and allies schemes, these are forums where you can get advice and guidance, as well as enjoying network events and social activities. These are:

  • Disability Awareness and Support
  • Minority Ethnic Staff Network
  • Women Together

In recent years we have been awarded Level 3 Leader Status for being a Disability Confident employer, we are currently 8th in the UK for Stonewall Workplace Index which supports Lesbian, Gay, Bi-sexual and Transgender (LGBT) employee’s, we have signed up to the Race at Work Charter and are included on the list of organisations that have been recognised as an inclusive employer for race. We have also been awarded Gold status by a:gender the inclusive support network for staff in Government Departments and Agencies, covering all aspects of gender reassignment, gender identity, gender expression and Intersex.

We pride ourselves as being an employer of choice, an organisation in which people want to work and are proud to work. For this reason, we have put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

Diversity - We measure it because it matters

We are committed to being an equal opportunities employer. We wish to ensure that all applicants are treated fairly and appointed solely on their suitability for the post irrespective of who you are or where you come from.

We are sensitive to the fact that some people would rather not complete diversity forms - maybe because they fear the information will be misused. However we assure you that all information provided is kept strictly confidential, used PURELY for statistical purposes and will not be used to influence recruitment decisions.

A copy of our diversity policy is available upon request.


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