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Informed health and care – A digital health and social care strategy for Wales

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We want to make the most of the benefits that digital services can offer to health and social care patients in Wales.

Today’s information world is fast, flexible and mobile. The way we interact with each other and with services is constantly evolving. People expect health and care providers to offer more interactive, personalised services with effective communication between professionals and users of services.

We want health and social care workers to have the digital tools and access to information they need to make it easy to co-ordinate care and support people in their homes or local communities.

This includes ensuring we are able to access our own information relating to our health and care needs. This will enable us to be in control of our own health and well-being and to play an active role in decisions about the services, care and support we need.

This is why we have refreshed our current strategy to set out a clear vision for improving access to information.  Greater use of technology will transform our health and care services and achieve better outcomes for patients and service users.

This refresh does not signal a change in policy. It builds on the foundations established by our Informing Healthcare Programme, established in 2003, which has introduced shared records between GPs and out of hours care, online appointment booking and e-referrals for hospital appointments.

This document sets out a vision for the future use of technology in the delivery of effective and safe health and care. It has been developed in collaboration with the NHS and local government representatives. The strategy is sponsored by the NHS Informatics Management Board (NIMB), NHS Chief Executives and Directors of Social Services.

It is anticipated that this document will facilitate comments and engagement from all stakeholders, particularly patients, service users and the general public. It is important that this digital strategy is kept under continuous review and is updated and refreshed as more detailed delivery planning at local and national level develops in the coming months and beyond.  


Your views are important to inform the ongoing implementation of this strategy. Please send your comments by e mail

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