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Non-statutory guidance in relation to the Water Industry (Undertakers Wholly or Mainly in Wales) (Information about Non-owner Occupiers) Regulations 2014

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We are looking at ways to make water charges more affordable for all. This is part of our work on reducing poverty in Wales.

In the Tackling Poverty Action Plan, published in July 2012, we set a target to reduce the number of people who get into debt with their water supplier, which will help to reduce water bills for everyone.

Under the regulations, all owners of residential properties served by Dŵr Cymru Welsh Water or Dee Valley Water (whether in England or Wales), who let the property to someone else (e.g. a tenant) will have to arrange for basic information about the occupiers to be provided to the water company. Failure to provide this information within 21 days of the regulations coming into force, and subsequently within 21 days of a change of occupier, will mean that the owner becomes jointly and severally liable with the occupier for any water and sewerage charges incurred during the period that they failed to comply with the regulations.

This guidance sets out what owners need to do to comply with the regulations and how we expect the water companies to act once they have the information.

View the regulations (external link).