Satisfaction with local authority services (National Survey for Wales): April 2012 to March 2013

Key findings

The National Survey included a number of questions about people’s views on the services provided by their local authority.

• 57% said that their local authority provided high quality services.
• Nearly one quarter (23%) of people did not think that their local authority provides high quality services and two in five (37%) did not think it is good at letting local people know how well it is performing.
• One in five (19%) people did not think that their local area was well maintained.
• Seven in ten (70%) did not think that they can influence decisions affecting the local area.

Controlling for other factors, we found that satisfaction with local authority services can be explained by attitudes to the maintenance of the local area – but also by views about local authorities’ dissemination of information on their performance. This implies that keeping people informed is key to driving up satisfaction levels.