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We have published advice and information on coronavirus:

  • individuals
  • business and employers
  • the social, community and residential care sector
  • the education sector.

This advice can be found at:

The UK Government has recently produced an action plan. This outlines how the UK has planned for and what further action will be taken to tackle the current coronavirus (COVID-19) outbreak.

The purpose of the above guidance is to assist individuals and businesses in preparations to minimise risks and impact. We recommend beneficiaries should familiarise themselves with them, if not already done so.

The coronavirus global crisis is affecting us all. Our first priority is to maintain public health in-line with Government advice. We will aim to continue serving our customers, through the various Rural Development Programme (RDP) 2014-2020 grant schemes we administer.

We recognise that this situation is evolving very quickly with advice likely to change at short notice. We will look to make decisions as early as possible and on a case by case basis, whilst taking into account all official advice at that time.

If you should experience any impact on the delivery of your project as a result of coronavirus, please contact us immediately. 

Customer contact centre (updated 8th July)

Our RPW Customer Contact Centre is operating with reduced resources. This is due to staff absence and adjustments to home working arrangements.

As a result we will operate revised opening hours as set out below:

Period Opening hours
Monday to Friday 8:30am to 12:00pm
2:00pm to 4:00pm

However, the services is currently limited to calls in respect of claims and accruals by the financial year-end.  

Frequently asked questions (FAQs) (updated 28 September)

This document has been produced for Sustainable Production Grant beneficiaries. Please read it before contacting RPW.

Q1. Claim deadline: claims with a delivery profile of up to and including March 2020. Do I still need to submit my claim(s) as declared in the SPG Contract delivery profile?

All expenditure defrayed within the 2019/2020 financial year for a completed investment item needs to be claimed by 6 April. Please ensure that you submit your claim using the Capital Works Claim available via your RPW Online account and supported by all the required documentary evidence.

If you are unable to submit your claim by 6 April, but have evidence of the expenditure, for example invoices, please submit this evidence via your RPW Online account by 6 April so that funding maybe be accrued.

If you have been:

  • unable to complete the investment item in line with your delivery profile, and
  • unable to submit a claim or evidence of expenditure by 6 April

you will need to notify us via your RPW Online account, giving your reasons and details of a proposed new delivery profile date. We will consider on a case by case basis, taking into account instances of force majeure/exceptional circumstances.

Q2. Delivery profile – can we change the delivery profile already submitted?

If you have declared a delivery profile after March 2020 and would like to amend it, please notify us via your RPW Online account giving your reasons.

Q3. Coronavirus is affecting delivery of the project and causing uncertainty.

We appreciate the disruption and uncertainty that coronavirus is causing. You may need to extend your project but do not know the length of the extension required. If you are in that situation you can pause your project until you are in a position to request an extension.

You will need to inform us via your RPW Online account.

Q4. What is the impact of having to extend projects?

If you are unable to deliver your project as planned because of the virus, we will consider the situation on a case by case basis, as we would for any other situation where force majeure/exceptional circumstances prevents you from delivering your contractual obligations as planned. We will of course be sympathetic to this, and will consider extensions etc. as appropriate.

Q5. Inspections and in-situ checks (updated 28 September)

RPW has been monitoring the COVID-19 situation closely to asses  health risks for inspectors and claimants. Appropriate mitigations have been put in place. On-site inspections recommenced on 6 July. They will continue to take place, ensuring the relevant health and safety procedures are followed. These are in line with latest Government and Public Health Wales guidelines. 
RPW introduced an alternative process to the in-situ requirements. Instead of on site visits, claimants were requested to submit:

  • geo-tagged photographs of work completed
  • documentary evidence demonstrating compliance with scheme rules. 

RPW has now recommenced in-situ visits with health and safety procedures in place. 

We will be asking customers, wherever possible, to provide electronic copies of their records. Where this is not possible, when checking records, we will follow:

  • social distancing guidelines
  • sanitisation procedures.

We will continue to monitor the COVID 19 situation closely and assess the health risks and mitigations that need to be put in place at all times.

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