Skip to main content

RPW continues to monitor the COVID-19 situation and impacts closely. We will carry on assessing the health and safety protocols for staff and beneficiaries in carrying out our statutory duties. These protocols are in line with latest Government and Public Health Wales guidelines. 

Customer contact centre (updated 23rd March)

Our RPW Customer Contact Centre is operating with reduced resources. This is due to staff absence and adjustments to home working arrangements. This may affect the speed of response to some enquiries.

The Customer Contact Centre is operating as follows:

Period Opening hours
Monday to Friday 9:00am to 4:00pm

Where possible, routine project enquiries should be submitted via the secure RPW online account. This is available 24 hours a day.

If you are unable to access your RPW online account please contact the RPW Customer Contact Centre immediately.

SMU and EMFF mailbox

Whilst the SMU mailbox may still be used to issue e-mail notifications and reminders, it has now been closed to any new incoming mail.

A new Welsh Government mailbox has been set for the remainder of the programme period if you are unable to register or access RPW online directly. 

Enquiries and information to support your EMFF project can now also be submitted to

Claim reminder (WEFO Online)

All EMFF project incurred expenditure for the 2020-2021 financial year end (to be spent by 31 March 2021) must be claimed by 5 April 2021.

Invitations and reminders of claim deadlines will be issued for February and March.

All projects due to complete by 31 March 2021 must submit their final claim by 5 April 2021.

If your project had a financial end date before March 2021, this is being amended so your final claim will be March 2021. We will cancel previous claims so you only need to submit a final claim by 5 April 2021.

If you are unable to submit a claim on WEFO online, please contact the RPW Customer Contact Centre for assistance immediately.

If you have unpaid invoices at 31 March 2021 you cannot include these in your March or final claim. This evidence must be submitted via your RPW Online account or to the EMFF mailbox by 5 April so the grant funding for your project can be ‘accrued’.

Financial year end

If you are unable to complete the EMFF project in line with your 2020/2021 delivery profile, you will need to notify RPW immediately.

All requests to carry forward expenditure into future financial years will be considered on a case by case basis. This will take into account instances of force majeure/exceptional circumstances.

RPW will consider and confirm the outcome of your project underspend after the March claims and Financial Year end accruals have been submitted.


If you previously submitted a Re-evaluation Form requesting carry forward of underspent grant funding, this will not be considered until April, and the Financial Year end position is confirmed.

If you require other changes to the approved project i.e. change in activities being delivered that affect expenditure headings, a Re-evaluation Form can still be submitted either via your RPW online account or via the EMFF mailbox:

Result indicators

All beneficiaries in receipt of EMFF grant funding must provide evidence in support of the ‘results indicator’ targets which apply to their project.

In March, RPW will be writing out to a number of beneficiaries requesting additional evidence in relation to their specific projects results indicators.

Please take action as outlined in the e-mail and accompanying proforma, if received.

In situ - administrative checks

RPW is required to inspect and check the records of approved operations towards the end of the project period in order to ensure scheme compliance.

In order to verify claims and release any outstanding payments, as a minimum you will be required to provide us with the following information:-

  • Project update: explaining how the project is progressing, how the funding has benefitted your business/organisation/sector and details of spending of all approved grant funds.
  • Information and evidence on iIndicators and outputs achieved.
  • Procurement details, as per Competitive Tendering and Public Procurement guidance notes.
  • Geotagged photographic evidence of all capital investment items.

Processing of claims may be subject to completion of the in-situ administrative checks. Please respond promptly to any requests for this information to minimise the delay in processing of your claim.

Download this page as a PDF . File size 100 KB.

File size 100 KB. This file may not be fully accessible.