Performance targets
We are an organisation that is continually reviewing the way we work in order to provide a better service and to help us do this we measure our performance against a set of targets.
Contents
Timeliness
- To determine 85% of all planning appeals decided by written representations (part 1 & part 3 of 2017 Regulations) in 8 weeks for 2017/18
- To determine 85% of all planning appeals decided by written representations (part 2) in 16 weeks (April – November)
- To determine 85% of all planning appeals decided by written representations (part 4) in 15 weeks (December – March)
- To determine 85% of all planning appeals decided by hearings in
22 weeks (April – November) - To determine 85% of all planning appeals decided by hearings in 21 weeks (December – March)
- To determine 85% of all planning appeals decided by inquiries in
30 weeks (April – November) - To determine 85% of all planning appeals decided by inquiries in 29 weeks (December – March)
- To determine 85% of all enforcement appeals decided by written representations in 3 weeks (April – November)
- To determine 85% of all enforcement appeals decided by written representations in 28 weeks (December – March)
- To determine 85% of all enforcement appeals decided by hearings and inquiries in 41 weeks
Quality
- 99% of inspector decisions are free from upheld complaint or successful legal challenge
Information
We carry out customer satisfaction surveys of our performance. The results of these are used to help improve the service that we provide.