This report is designed to inform future decisions in relation to embedding quality systems within advice and information in Wales.

Objectives

  • Map existing quality standards relating to information an advice on welfare rights, debt and financial capability, discrimination and housing issues amongst advice and information providers in Wales.
  • Propose possible options for implementing a set of common quality standards relating to the provision of information and advice in these areas.

Reports

Options for developing quality standards for information and advice providers in Wales
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2 MB
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Options for developing quality standards for information and advice providers in Wales: summary
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638 KB
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Contact

Semele Mylona

Tel: 0300 025 6942

Media

Tel: 0300 025 8099