NHS Direct Wales: January to March 2020

Main points

• 56,845 calls were made to the main 0845 number, of which 26,492 were answered.
• Over 2.5 million visits were made to the NHS Direct Wales website.
• Just over 522,000 visits were made to the online symptom checker, and nearly three quarters of these (384,000) were for coronavirus symptoms.
• 991 online enquiries were made to the web-based enquiry service.
• 47% of calls where a final outcome was recorded were directed towards primary care, 16% to A&E, and an ambulance was called in 8% of calls. The remaining 29% were provided with information or self care advice.

Discontinuation notice

The operation of 111 Wales now covers more than 52% of the population; this affects the number of calls to NHS Direct Wales. As a result, this will be the last release in the NHS Direct Wales series.