NHS activity and performance summary: October and November 2022
Report summarising data on activity and performance in the Welsh NHS for October and November 2022.
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In this page
Introduction
Data for each topic area is also available in more detail on our StatsWales website.
In light of the impact COVID-19 has had on NHS activity and performance levels, the Welsh Government has published its programme for transforming and modernising planned care and reducing waiting lists in Wales. This plan sets out a number of key ambitions to reduce waiting times for people in Wales. We have incorporated these measurements of performance against these ambitions into this statistical release and on StatsWales.
Main points
In November a total of 73,071 calls were made to the 111 helpline service. Of these, about 60,300 calls were answered, this is a decrease of 9.2% compared to the previous month. There were also just over 381,000 hits on the NHS 111 Wales website and over 16,700 completed symptom checks (NHS 111 Wales).
In November there were 4,602 red (life threatening) calls to the ambulance service, 13.2% of all calls. This was the highest number of red calls ever made in a month, the highest proportion of all calls and the highest average daily number of immediately life-threatening calls, at 153.
48.0% of red calls received an emergency response within 8 minutes, the same level as the previous month and the joint lowest on record. Data for red calls are only comparable from May 2019 onwards.
There was an average of 2,835 daily attendances to emergency departments, a decrease compared with the previous month. Performance improved against the four hour and twelve hour targets, but both remain low in historical context. The average (median) time spent in emergency departments is similar in November to the previous month and remains high at two hours and fifty-one minutes.
The pandemic has caused a large increase in patient pathways waiting to start treatment. However, in October the number fell slightly, from just under 755,000 to around 753,000, the first decrease since April 2020. The number of patient pathways is not the same as the number of individual patients, because some people have multiple open pathways. More information is available in the Welsh Government’s Chief Statistician’s blog.
New management information suggests that in October 2022, when there were about 753,000 open patient pathways, there were just over 589,000 individual patients on treatment waiting lists in Wales. This was a decrease of almost 1,600 patients from the previous month.
October saw over 106,000 patient pathways closed, back to pre-pandemic levels. This was an increase of 12.8% from the previous month and the highest since February 2020.
The proportion of patient pathways waiting less than 26 weeks increased slightly to 55.6% in October. This has been relatively stable for some time after falling significantly from the levels pre-pandemic. The number of pathways waiting longer than 36 weeks decreased in October to just under 260,000, but remains high in historical context.
Just under 55,000 pathways were waiting more than two years, a seventh consecutive monthly fall following a consistent increase over the previous year. The average (median) time patient pathways had been waiting for treatment at the end of October decreased slightly on the previous month to 21.6 weeks.
In October, the number of pathways waiting longer than one year for their first outpatient appointment decreased to around 95,000, falling for the second month after reaching the highest on record in August 2022.
For diagnostic services, the number of patient pathways waiting increased to about 112,000 in October. The number of patient pathways waiting longer than 8 weeks (the target maximum wait) decreased to just under 43,000, in October.
For therapies, the number of patient pathways waiting decreased to under 67,000 in October, but remains high in historical context. The number waiting longer than fourteen weeks (the target maximum wait) decreased to about 11,150, falling for the seventh consecutive month.
For cancer services, slightly more people started their first definitive treatment in October (1,694) than the previous month. The number of pathways closed following the patient being informed they did not have cancer increased to the highest level since the data collection began (14,412). Performance decreased slightly against the 62 day target in October to 52.2% compared to 53.3% the previous month and is the lowest since current data collections began.
Unscheduled care
New data relating to unscheduled care are provided for the month of November 2022.
Calls to 111 service
As of 16 March 2022, the non-emergency 111 helpline service has been rolled out across the whole of Wales.
In November, a total of 73,071 calls were made to the 111 helpline service. Of these, just over 60,300 (83%) calls were answered by the 111 service in Wales, an average of around 2,010 calls per day. This is a decrease of 9.2% compared to the previous month.
An estimated 12,767 (17%) calls were ended by the caller before being answered. Of these, 3,191 were ended within 60 seconds of the automated messages, suggesting their needs were likely to have been met.
Over 9,500 calls were abandoned after 60 seconds and these are regarded as callers who were more likely to have still required the service after the messages, but were unable to get through or decided not to wait. This is 75% of the total abandoned calls, a slight decrease from the previous month.
Of the calls answered, over 1,200 calls indicated that they wished to conduct the call in Welsh. This number has been relatively stable since recording began.
There were just over 381,000 hits on the NHS 111 Wales website and over 16,700 completed symptom checks (NHS 111 Wales) in November.
More data is published on StatsWales.
Emergency calls to the ambulance service
A wider range of ambulance quality indicators are published on the Emergency Ambulance Services Committee (EASC) website and on StatsWales.
Activity
Emergency ambulance calls and responses to red calls, by local health board and month on StatsWales
Note: An update to call handling in May 2019 resulted in a change to red incident volume. It is not possible to directly compare before and after this date. Further details are available in the quality information.
In November, about 34,850 emergency calls were made to the ambulance service. This was an average of 1,162 calls per day, a decrease of 51 (4.2%) calls on average per day than the previous month, and 123 (9.6%) fewer calls on average per day than the same month last year.
Calls to the ambulance service are categorised as red (immediately life-threatening), amber (serious but not life-threatening) or green (non-urgent). An average of 153 red calls were made per day in November. This was the highest number on record and the eighteenth month in a row where on average there were more than 100 immediately life-threatening calls made each day since the change to call handling procedures in May 2019 which impacted on the comparability of the time series.
In November, the proportion of all calls that were immediately life-threatening was 13.2%, up from 12.1% in the previous month and the highest figure on record.
Performance
Target
- 65% of red calls (immediately life-threatening; someone is in imminent danger of death, such as a cardiac arrest) to have a response within 8 minutes.
Note: An update to call handling in May 2019 resulted in a change to red incident volume. It is not possible to directly compare before and after this date. Further details are available in the quality information.
In November, 48.0% of emergency responses to immediately life threatening (red) calls arrived within 8 minutes. This was the same level as the previous month, the joint lowest on record, and 5.0 percentage points lower than in November 2021.
The median response time in the four years prior to the pandemic ranged between 4 minutes 30 seconds and 6 minutes for red calls. In November, the average (median) response time to immediately life-threatening ‘red’ calls was 8 minutes and 18 seconds. This was the same response time as the previous month but 43 seconds slower than November 2021.
The majority of calls to the ambulance service are categorised as ‘amber’ calls, for which there is no performance target for call response times. In November, the median response time for amber calls was over 1 hour and 40 minutes. This was almost 8 minutes quicker than in October but over 32 minutes slower than in November 2021.
Emergency department attendances and admissions to hospital
A wider range of emergency department performance statistics are published on the National Collaborative Commissioning Unit (NCCU) website, as management information.
Activity
Number of attendances in NHS Wales emergency departments by age band, sex and site on StatsWales
Note: Chart shows number of attendances at both major emergency departments and minor injuries units, and the number of admissions resulting from attending major emergency departments only.
In November there were about 85,000 attendances to all NHS Wales emergency departments. This was an average of 2,835 emergency department attendances per day; 115 attendances fewer per day on average than in the previous month.
In November, over 14,300 patients were admitted to the same or a different hospital following attendance at a major emergency department. This was 1% higher than the previous month but 3.1% lower than the same month in 2021.
Performance
Targets
- 95% of new patients should spend less than 4 hours in emergency departments from arrival until admission, transfer or discharge.
- No patient waiting more than 12 hours in emergency departments from arrival until admission, transfer or discharge.
Performance against 4 hour target by hospital on StatsWales
In November, 67.3% of patients in all NHS emergency departments spent less than 4 hours in the department from arrival until admission, transfer or discharge. This was 0.7 percentage points higher than the previous month.
In 2019, the median time patients spent in emergency departments was around 2 hours and 30 minutes. During the early part of the pandemic, as attendances decreased the median time spent in the department decreased, to a low of 1 hours 47 minutes in April 2020. Since then, median times have increased and reached a record high of 3 hours and 8 minutes in March 2022. In the latest data for November, the median waiting time was 2 hours and 51 minutes, high in historical context but two minutes faster than the previous month.
The median time spent in emergency department varies by age. Prior to the pandemic, children (aged 0 to 4) spent between 1 hour and 30 minutes and 2 hours in emergency departments, while older patients (aged 85 or greater) spent between 3 hours and 30 minutes and 5 hours.
In November, children (aged 0 to 4) spent an average of 2 hours and 25 minutes. Adults aged 85 and over spent an average of 6 hours and 37 minutes in emergency departments.
Performance against the 12 hour target by hospital on StatsWales
In November there were 10,053 patients waiting 12 hours or more. This was 972 (8.8%) fewer than in the previous month.
Scheduled care activity
New data relating to unscheduled care are provided for the month of October 2022.
Outpatient referrals and appointments
Activity
Outpatient referrals on StatsWales
An average of 3,854 referrals for first outpatient appointments were made per day in October. This is a decrease of 2.3% (89 fewer referrals per day on average) compared to September.
Performance
Targets
- No one waiting for longer than a year for their first outpatient appointment by the end of 2022 (new target established in the planned care recovery plan).
Referral to treatment on StatsWales
In October, the number of pathways waiting longer than one year for their first outpatient appointment decreased to around 95,000. Pathways waiting longer than one year for a first outpatient appointment increased dramatically over the course of the pandemic.
Diagnostic and therapy waiting times
Activity
Diagnostic and Therapy Services Waiting Times by week on StatsWales
Note: The low point in April 2020 for therapies is in part due to Betsi Cadwaladr not submitting data for this month, please see the quality information.
In October there were just under 112,000 patient pathways waiting for diagnostics, an increase of 2.3% compared with the previous month. There were just under 67,000 patient pathways waiting for therapies, a decrease of 2.0% compared to the previous month. This is the fifth highest level on record.
Performance
Targets
- The maximum wait for access to specified diagnostic tests is 8 weeks.
- The maximum wait for access to specified therapy services is 14 weeks.
- The planned care recovery plan established a target date of Spring 2024 to reach these targets.
Diagnostic and Therapy Services Waiting Times by week on StatsWales
At the end of October, just under 43,000 patient pathways were waiting longer than the target time for diagnostics. This was a decrease of 4.9% compared to the previous month.
At the end of October there were just over 11,150 patient pathways waiting longer than the target time for therapies. This was a decrease of 4.1% compared to the previous month and falling for the seventh consecutive month.
Median waiting times had been relatively stable for diagnostic tests since 2017 (2.8 weeks on average) and for therapy services since 2018 (3.6 weeks on average). Median waiting times for both services peaked in 2020 (14.3 weeks for diagnostics and 14.9 weeks for therapies).
In October, the median waiting time for diagnostic tests was 5.3 weeks, compared to 5.8 in the previous month. The median waiting time for therapy services was 5.2 weeks, compared to 5.9 in the previous month.
Referral to treatment time
Referral to treatment time statistics show monthly data on waiting times for both open and closed pathways following a referral by a GP or other medical practitioner to hospital for treatment in the NHS. Open pathways are those that remain on the waiting list for treatment, whereas closed pathways are those taken off the waiting list.
Activity is measured by patient pathways, which differs to the number of patients. More information on this difference is available in the Welsh Government’s Chief Statisticians blog.
Also published is newly collected management information for the number of individual patients on treatment waiting lists in Wales.
Performance
Targets
- No patients waiting longer than two years in most specialities by March 2023, and no patients waiting longer than one year in most specialities by Spring 2025 (new targets established in the planned care recovery plan).
- 95% of patients waiting less than 26 weeks from referral.
- No patients waiting more than 36 weeks for treatment from referral.
In October there were over 753,000 patient pathways waiting to start treatment. There was a decrease of 0.2% from just under 755,000 in the previous month, the first decrease since April 2020, but this is still the second highest number on record and 62.6% higher than February 2020. Waiting lists statistics are not directly comparable across the four nations of the UK (Chief Statistician's blog).
Almost 177,000 pathways were waiting more than one year in October. This was a decrease compared to the previous month, though it has been relatively stable since Spring 2021. Almost 55,000 pathways were waiting more than two years, following a seventh consecutive monthly fall after a consistent increase over the previous year.
The number of patient pathways is not the same as the number of individual patients, because some people have multiple open pathways.
We do not have official statistics on the number of individual patients waiting to start treatment. However, newly collected management information suggests that in October, when the National Statistics (above) reported there were over 753,000 open patient pathways, there were estimated to be just over 589,000 individual patients on treatment waiting lists in Wales. This was a decrease of almost 1,600 patients from the previous month.
Unlike the National Statistics elsewhere in this release, which have been independently assessed against the Code of Practice for statistics, this estimate is based on newly collected management information. Whilst the principles of the Code of Practice have been applied, quality assurance is not to the level of the National Statistics. Work is ongoing to further understand the strengths and limitations of this data and this will be communicated as we learn more. For these reasons there is greater uncertainty around this estimate than with the other figures in this release. However, the level of public interest in understanding the number of patients in addition to the number of patient pathways adds sufficient value to warrant making this available.
Of the over 753,000 patient pathways waiting to start treatment, by the end of October, 55.6% had been waiting less than 26 weeks. This was 0.8% percentage points higher than in the previous month but 28.7 percentage points lower than February 2020.
In October just under 260,000 patient pathways had been waiting more than 36 weeks. This represented 34.5% of all patient pathways waiting to start treatment. This was 3,732 (or 1.4%) fewer than in the previous month but still the sixth highest figure on record.
The median time waiting to start treatment had generally been around 10 weeks pre pandemic between late 2013 and February 2020. This increased during the pandemic and peaked at a record high of 29 weeks in October 2020. In October, the median waiting time was 21.6 weeks, which was a decrease from 21.8 weeks in the previous month.
Closed patient pathways by month, local health board and weeks waiting on StatsWales
Note: Data revised to now include Cwm Taf Morgannwg health board closed pathways. Up to the July 2022 statistical release, the data series was not available for Cwm Tag Morgannwg. More details are available in the quality information.
The number of patient pathways closed in October was over 106,000. This was an average of 5,078 patient pathways closed per working day. This was an increase of 12.8% from the previous month and the highest since February 2020.
Cancer services
Experimental statistics (ONS) are official statistics that are in the testing phase and not yet fully developed.
These statistics were previously labelled as experimental (ONS). Following a review of methods, quality and utility we have now removed the experimental label and from November 2022 these are official statistics (UKSA).
A number of wider measures from the suspected cancer pathway are produced by Digital Health and Care Wales are published alongside this statistical release.
Activity
Suspected cancer pathway (closed pathways) on StatsWales
In October 1,694 pathways where the patient was newly diagnosed with cancer started their first definitive treatment in the month. This was an increase of 2.2% compared to the previous month.
14,412 pathways were closed following the patient being informed they did not have cancer. This is an increase of 4.0% compared to the previous month and the highest level on record.
In October, 15,583 patient pathways were opened in the month following a new suspicion of cancer. This was a decrease of 223 (1.4%) on the previous month.
Performance
Target
- At least 75% of patients should start treatment within 62 days (without suspensions) of first being suspected of cancer. Data published for time periods before December 2020 are not subject to the target.
- The planned care recovery plan established a new target of 80%, to be reached by 2026.
Suspected cancer pathway (closed pathways) on StatsWales
In October, 52.2% (884 out of 1,694) of pathways started their first definitive treatment within 62 days of first being suspected of cancer. This was 1.1 percentage points lower than the previous month, 8.0 percentage points lower than October 2021 and is the lowest figure since the current data series began.
Quality and methodology information
All quality and methodology information in relation to this statistical release can be found in the NHS activity and performance summary: quality report
Well-being of Future Generations Act (WFG)
The Well-being of Future Generations Act 2015 is about improving the social, economic, environmental and cultural wellbeing of Wales. The Act puts in place seven wellbeing goals for Wales. These are for a more equal, prosperous, resilient, healthier and globally responsible Wales, with cohesive communities and a vibrant culture and thriving Welsh language. Under section (10)(1) of the Act, the Welsh Ministers must (a) publish indicators (“national indicators”) that must be applied for the purpose of measuring progress towards the achievement of the wellbeing goals, and (b) lay a copy of the national indicators before Senedd Cymru. Under section 10(8) of the Well-being of Future Generations Act, where the Welsh Ministers revise the national indicators, they must as soon as reasonably practicable (a) publish the indicators as revised and (b) lay a copy of them before the Senedd. These national indicators were laid before the Senedd in 2021. The indicators laid on 14 December 2021 replace the set laid on 16 March 2016.
Information on the indicators, along with narratives for each of the wellbeing goals and associated technical information is available in the Wellbeing of Wales report.
Further information on the Well-being of Future Generations (Wales) Act 2015.
The statistics included in this release could also provide supporting narrative to the national indicators and be used by public services boards in relation to their local wellbeing assessments and local wellbeing plans.
We want your feedback
We welcome any feedback on any aspect of these statistics which can be provided by email to stats.healthinfo@gov.wales
Next update
19 January 2023
