Implementation of the Social Services and Well-being (Wales) Act 2014 - code of practice in relation to part 10 (Complaints, Representations and Advocacy Services) of the Act

The draft regulations and code of practice have been developed through a consultative process with our main stakeholders.  

The Social Services and Well-being (Wales) Act 2014 received Royal Assent on 1 May 2014. The act forms the basis for a new statutory framework for social care in Wales.

The codes of practice are issued under section 145.

Part 10 (Complaints Representations and Advocacy) covers:

• a clear recognition of the benefits of advocacy
• the range of advocacy available to people
• the key points when people’s need for advocacy must be assessed
• the circumstances / environment that impact on people’s need for advocacy
• when independent advocacy must be provided
• the circumstances when it is inappropriate for certain people to advocate
• the arrangements for publicising advocacy services
• charging.