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All those identified as being at high risk of severe illness from coronavirus (due to a serious underlying health issue) will receive a letter from the Chief Medical Officer for Wales.

This is known as a shielding letter and contains a range of further information and advice, including how those who have no-one else who can support them can get medication and other essential items such as food. The Chief Medical Officer for Wales will soon be writing to those who are shielding advising what to do after 15 June 2020.

You should first try to get help from:

  • family members 
  • friends or other people in your community
  • carers or community organisations
  • voluntary organisations

If you have been advised to adopt shielding measures, you have been advised to ask others to deliver your food, medicines and essentials.

If you have no support from family, friends or community organisations, you will be able to request a weekly food box. Each free box will provide essential food for one person for a week, and will be delivered weekly. If more than one person in your household is shielding, they will also receive food.

If you do not have anybody who can help then contact your local authority. The letter you receive will explain how.

You should ask a family member, friend or neighbour to collect your prescription. They should ensure they keep to the social distancing guidance.

If you do not have anyone who can collect your medicine, you should speak to your community pharmacy team for advice about how you can get your prescription.

If you are vulnerable but not identified as being at high risk of severe illness from coronavirus (extremely vulnerable), you should ask family, friends and neighbours to help you get food and medicines. If this is not possible, you should get in touch with voluntary groups in your area. Find out more from Third Sector Support Wales.

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