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Free bus and train travel advice across Wales for refugees.

First published:
9 May 2022
Last updated:


The free travel scheme started on 26 March and will run until 30 September.

The scheme provides unlimited travel on:

  • all local bus services
  • Transport for Wales rail services across Wales
  • bus and Transport for Wales train services that cross into England if starting or finishing in Wales

The scheme is available to refugees travelling to Wales searching for a safe haven.


To be eligible, you must meet one of the following:

  • hold a valid passport (Ukrainian refugees only) until processed through the Home Office
  • have a letter issued by the Home Office / Message from Rt Hon Priti Patel MP. See GOV.UK: Ukrainian nationals in the UK: visa support
  • hold a biometric British Residence Permit (BRP) marked that someone is a ‘refugee’
  • have proof of being a ‘refugee’ who has Humanitarian Protection (HP)
  • be someone who can present a BRP which does not include those phrases but accompanied by a letter or email which says they have been granted refugee status / Humanitarian protection.


Free travel is not available on National Express and Stagecoach megabus services.

Using the scheme

There is no need to apply to participate in this scheme.

If you are unable to produce valid proof of the above free travel will not be provided and standard fares will apply.

Fraudulent use will result in free transport being withdrawn immediately and reported to the relevant authorities. This may lead to prosecution.

Individual operator conditions of carriage apply for journeys made.

Payment and pre-booking

For eligible people there is no cost to travel if you can provide one of the forms of ID required. You will be issued with a zero value travel ticket from the bus driver.

The journey is free and you will not have to pay.

Further information

Public transport information is available via the following: 

Website: Traveline Cymru.

Telephone: 0800 464 00 00