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We want your views on how to introduce the necessary changes for implementing the Duty of Candour.

How to respond

Consultation ends:
13 December 2022
Consultation launched:

Consultation description

The Duty of Candour means NHS organisations have a duty to be open and honest with people they are caring for if things go wrong and harm has occurred.

We are consulting on:

  • how we introduce the Duty of Candour to NHS organisations through new statutory guidance and statutory regulations
  • amending the 'Putting Things Right' regulations and guidance to enable the Duty of Candour to integrate with them

Watch our video about the Duty of Candour.

Consultation documents

Consultation document , file type: PDF, file size: 354 KB

PDF
354 KB
If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

Consultation document - easy read , file type: PDF, file size: 4 MB

PDF
4 MB
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The Duty of Candour statutory guidance 2023 , file type: PDF, file size: 409 KB

PDF
409 KB
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Annex A - Trigger review process , file type: PDF, file size: 106 KB

PDF
106 KB
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Annex B - Levels of harm framework , file type: PDF, file size: 116 KB

PDF
116 KB
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Annex C - Duty of candour procedure , file type: PDF, file size: 60 KB

PDF
60 KB
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Annex D - Support for service user , file type: PDF, file size: 114 KB

PDF
114 KB
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Annex E - Making a meaningful apology , file type: PDF, file size: 118 KB

PDF
118 KB
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Annex F - Review process and record keeping , file type: PDF, file size: 98 KB

PDF
98 KB
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Annex G - Reporting, publication and reporting , file type: PDF, file size: 98 KB

PDF
98 KB
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Annex H - Case study examples , file type: PDF, file size: 209 KB

PDF
209 KB
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Annex I - Frequently asked questions , file type: PDF, file size: 106 KB

PDF
106 KB
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The Duty of Candour Procedure (Wales) Regulations 2023 , file type: PDF, file size: 200 KB

PDF
200 KB
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The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2023 , file type: PDF, file size: 93 KB

PDF
93 KB
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Putting Things Right guidance 2023 , file type: PDF, file size: 196 KB

PDF
196 KB
If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

How to respond

Submit your comments by 13 December 2022, in any of the following ways:

Online form

Post

Download the response form.

Complete and return to:

Population Healthcare Division
Health and Social Care Group 
Welsh Government Offices 
Cathays Park 
Cardiff
CF10 3NQ