The digital service standard helps teams to create and run great public services.

First published:
22 October 2019
Last updated:

Meeting users’ needs

  1. understand users and their needs
  2. solve a whole problem for users
  3. provide a joined up experience across all channels
  4. make the service simple to use
  5. make sure everyone can use the service

Providing a good service

  1. have a multidisciplinary team
  2. use agile ways of working
  3. iterate and improve frequently
  4. create a secure service which protects users’ privacy
  5. define what success looks like and publish performance data

Using the right technology

  1. choose the right tools and technology
  2. make new source code open
  3. use and contribute to common standards, components and patterns
  4. operate a reliable service