Cross compliance: useful contacts (2025)

Rural Payments Wales Customer Contact Centre

Rural Payments Wales
PO Box 251 
Caernarfon
LL55 9DA

Use RPW online account to email RPW or Contact the Helpdesk on 0300 062 5004

Cadw 

Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Tel: 0300 025 6000 
E-mail: cadw@gov.wales

Natural Resources Wales

Welsh Government Offices 
Cathays Park 
King Edward VII Avenue
Cardiff
CF10 3NQ

Telephone numbers:

• general enquiries: 0300 065 3000
• incident hotline (24 hours): 0300 065 3000
• floodline (24 hours): 0345 988 1188

E-mail: enquiries@naturalresourceswales.gov.uk

Rydym yn croesawu galwadau’n Gymraeg / We welcome calls in Welsh.

Seacole Building
2 Marsham Street
London
SW1P 4DF
United Kingdom

DEFRA Helpline:

Tel: 03459 33 55 77 
E-mail: defra.helpine@defragov.uk

Gwasanaeth Maes Cymru/Wales Field Services
Swyddfeydd Penrallt Offices
Caernarfon
Gwynedd
LL55 1BN

Tel: 0300 303 8268 
Email: APHA.CymruWales@apha.gov.uk

BCMS

Curwen Road
Workington
Cumbria
CA14 2DD

BCMS Helpline English: 0345 050 1234 
Hearing Impaired (Typetalk): 18001 0345 050 1234 
BCMS Helpline Welsh: 0345 050 3456

Email: bcmsenquiries@rpa.gov.uk

CTS On Line

Website: www.bcms.gov.uk 
CTS self service line English: 0345 011 1212 
CTS self service line Welsh: 0345 011 1213
Email: bcmsenquiries@rpa.gov.uk

4th Floor, Welsh Government Building
Cathays Park
Cardiff
CF10 3NQ 

Tel: 0330 332 7149
Email: walesadminteam@foodstandards.gov.uk
Website: www.food.gov.uk

Tŷ Merlin 
Parc Merlin
Aberystwyth
Ceredigion
SY23 3FF

Tel: 01970 636 959 
E-mail: contact@eidcymru.org

Website: www.wlga.gov.uk 
E-mail: enquiry@wlga.gov.uk

This site has links to all local authorities in Wales.

See local directory for contact details of your Local Authority Animal Health Office/Trading Standards.