Continuing NHS Healthcare information booklet for individuals, families and carers - Contact details
Explains what Continuing NHS Healthcare (CHC) is, who is eligible and how it is assessed.
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Local Health Board contact details
Aneurin Bevan University Health Board
Complex Care
Cwmbran House
Mamhilad Park Estate
Pontypool
Telephone: (01873) 73273
Email: abhb.enquiries@wales.nhs.uk
Website: Aneurin Bevan University Health Board
Business and Performance Manager: 01495 332358
IRP Administrator: 01495 332173
Betsi Cadwaladr University Health Board
Block 5
Carlton Court
St Asaph Business Park
St Asaph
LL17 0JG
Telephone: (01248) 384 384
Email: info.bcu@wales.nhs.uk
Cardiff and Vale University Health Board
Retrospective Continuing Care
Retrospective CHC Team
Cardiff Royal Infirmary
Glossop Road
Cardiff
CF24 0SZ
Telephone: 02920 335509
Email: Retro.Chcadmin@wales.nhs.uk
General enquiries
Telephone: (029) 2074 7747
Website: Cardiff and Vale University Health Board
Email: Intranews@wales.nhs.uk
Cwm Taf Morgannwg University Health Board
Geraldine Thomas
Registered Nurse Reviewer
Cwm Taf LHB Headquarters
Ynysmeurig House
Unit 3 Navigation Park
Abercynon
Rhondda Cynon Taf
CF45 4SN
Telephone: (01443) 744800
Email: cwmtaf.concerns@wales.nhs.uk
Hywel Dda University Health Board
Aldyth King – Long Term Care Administrator (Carmarthenshire Locality)
Hywel Dda University Health Board
Block 6 Prince Philip Hospital
Bryngwynmawr
Dafen Llanelli
SA14 8QF
Telephone: (01267) 235151
Contact: Online Feedback Form
Website: Hywel Dda University Health Board
Powys Teaching Health Board
Complex Care Team
Room 90
Neuadd Brycheiniog
Cambrian Way
Brecon
Powys
LD3 7HR
Telephone: (01874) 711661
Website: Powys Teaching Health Board
Swansea Bay University Health Board
Retrospective Claims Administrator
Long Term Care Team Block A
Neath Port Talbot Hospital
Baglan Way
Port Talbot
SA12 7BX
Telephone: 01639 684561
Email: sbu.inquiries@wales.nhs.uk
Website: Swansea Bay University Health Board
NHS Wales complaints and concerns
If you have concerns about your care or treatment, talk to the staff involved with your care as soon as possible. They will try to resolve your concerns immediately.
If this does not help, or you do not want to speak to the staff, you can contact the health board or trust’s complaints team
If you are not satisfied with the health board or trust’s response, you can contact the Public Services Ombudsman for Wales.
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ
Telephone: 0300 790 0203
Other useful contacts
Other useful contacts to access advice, guidance and support, on what healthcare you are entitled to from the NHS, and how you can complain if the service is poor, are listed below.
Community Health Councils
Telephone: 02920 235 558
Email: enquiries@waleschc.org.uk
Community Health Councils provide free confidential advice and support to patients who have a complaint about NHS services.
Citizens Advice
You can contact an adviser through the national phone service.
Telephone: 03444 77 20 20
Advocacy Support Cymru
Specialises in the provision of professional, confidential and independent advocacy for those eligible in secondary care and community mental health settings.
Telephone: 029 2054 0444
Email: info@ascymru.org.uk
Carers Direct – for carers
Telephone: 0300 123 1053
Carers UK – for carers
Telephone: 0800 808 7777
Family action – support for parents and carers
Telephone: 0808 802 6666
Text 07537 404 282