How to make a complaint

Online form

Complete our online complaint form.

Phone

03000 251378

Post or email

Download the form and email to complaints@gov.wales or post to:

Complaints Advice Team
Welsh Government
Cathays Park
Cardiff
CF10 3NQ

Next steps

When we receive your complaint we try to resolve it quickly. We will always try to resolve it within 10 working days. More complex complaints may take longer. 

If you are still not happy

If you are not happy with our final decision about your complaint, you can contact the Public Services Ombudsman for Wales.

For more information about our complaints process read our ‘How to make a complaint about Welsh Government’ guidance.