Answers to common questions about getting faster broadband.

If you can't find an answer below, please use our enquiry form.

I need faster broadband now, what help is there?

Read our What are my options? page to see how you may be able to get connected now.

I need faster broadband for my business, what support is there?

You can check your broadband options on  our What are my options? page.  In addition, Business Wales (external link) can help you understand the benefits of adopting superfast broadband.

How do I order a fibre broadband service?

Follow step one of our What are my options? page to see if you can already access a fibre broadband service. If you do have access, you will need to upgrade or place an order with a provider of your choice. This won’t happen automatically.

You can check directly with broadband providers or through price comparison websites.

If your property has a “Fibre to the Premises” connection you will need to use a provider that offers services this way.

Information about how to order can be found on the Fibre to the premises page.

I can’t get fibre broadband, what other technologies can I use?

Information about other ways to connect your property to broadband can be found on our alternative broadband technologies page.

I’m part of a community that wants faster broadband, what help is available?

Information about setting up a community broadband project can be found on our community led broadband page.

What did the Superfast Cymru project do?

Superfast Cymru provided almost 733,000 premises across Wales with access to fast fibre broadband and, as a result of this work, superfast broadband coverage has more than doubled in Wales. Find out more on our ‘Broadband in Wales’ page.

Will there be further rollout of fibre broadband?

We are continuing the roll-out of fast reliable broadband to extend coverage even further. However, fibre is not the only answer to faster speeds and will not be suitable for every property.

To reach the remaining properties multiple solutions are needed to meet the unique challenges presented by Wales’ topography and population spread. It is just one of a suite of measures in place to offer fast reliable broadband to all. To understand how you might be able to get faster broadband now read our What are my options? page.

What is Fibre on Demand?

More information can be found on our Fibre on Demand page.

Why don't I get the speed I pay for?

Companies advertise the maximum possible speed your line can receive. However, there are many things that can affect the actual speed you get:

  • the distance between your premises and the telephone exchange or fibre cabinet you are connected to
  • the time of day
  • how many people or devices using  your internet connection at the same time
  • how many people using the same website as you
  • whether your device is connected to the router with a cable or wirelessly and if connected wirelessly, the location of your router
  • the quality of the telephone cable in your premises
  • the age of your device or router
  • how many applications you are running on your device
  • the weather.

For practical tips on improving your broadband speed visit Ofcom's website.

What are my options?

Broadband is a way of connecting to the internet. Regardless of the speeds you need, there are options and support available to help you.