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Job details and how to apply for our Welsh Language and Internal Communications Officer role at the Welsh Revenue Authority (WRA).

Role details

Job title

Welsh Language and Internal Communications Officer

Salary range

£25,030 to £28,850



Working pattern

This is a full-time role. However, flexible working arrangements and job sharing are welcomed and will be considered.

Contract type



We’re currently working from home and following Welsh Government guidelines around COVID-19. When it is safe and sensible to return to our offices, they will be cleaned more regularly, social distancing measures will be observed and the wellbeing of our staff will remain our highest priority.

Since March, we have welcomed several new colleagues to the WRA while working from home. We have safe processes in place to deliver IT and office equipment (contact-free) for our new colleagues.

Once it’s safe for us to return to the office, we will be working between the Welsh Government offices in Merthyr Tydfil and Cardiff. This role could be based at either office. We will be moving into new offices in 2021, likely in the Pontypridd area.

Closing date and time

20 April 2021 at 11.55pm

Reporting to

Gareth Watson, Head of Communications

Contact us about this role

About us

At the Welsh Revenue Authority (WRA), we’re responsible for collecting and managing two devolved Welsh taxes; Land Transaction Tax and Landfill Disposals Tax, on behalf of the Welsh Government. The revenue we raise funds public services, like the NHS and schools, in communities across Wales.

We’re committed to helping deliver a fair tax system for Wales through what we call ‘Our Approach’ - a Welsh way of doing tax. By working collaboratively with representatives, partner organisations, taxpayers, and the public, we make sure taxes are collected efficiently and effectively.

We base everything we do on our Corporate Plan 2019 to 2022. This sets out our purpose, strategic objectives, and longer-term ambitions. We report on our work annually - see our latest Annual Report and Accounts 2019 to 2020.

We’re a small and multi-skilled organisation of more than 70 staff, with talents, skills and experience spanning 14 different professions. We champion innovation, collaboration and shared decision-making. And we empower and entrust our people with high levels of responsibility and autonomy.

Find out more about what it’s like to work with us in our latest People Survey.

For further information, please visit

About the role

An exciting opportunity for someone wanting to progress a career in Communications and the Welsh Language, working within a small, friendly and ambitious organisation. You will be able to fully use your skills and imagination to create positive, long-lasting change.

We are looking for a Welsh Language and Internal Comms Officer to provide the day-to-day running of our internal communications planning, and support us as we embed our first Welsh Language Strategy and adopt Welsh Language Standards. You will run and update our Internal Comms plans and diaries, and create engaging content for our staff to keep them up to date on what matters most. You will also organise, track and drive forward our new Welsh Language Strategy and Standards, co-ordinating all teams across the organisation.

You will need to be confident to work in an environment without a lot of precedent to rely on – and be excited by the idea of having a wide scope to change, improve, and deliver. You will also need to have experience or education in Communications, and be able to communicate fluently in English and Welsh. There is plenty to do, and you will often need to reprioritise to support the changing needs of the team and the organisation.

This is a great opportunity to join a progressive organisation that really values effective internal communication and the importance of the Welsh language.

This is a brand new role, so you’ll have plenty of opportunities to really make your mark. No two days are ever the same and there’s plenty of scope to get creative and learn new skills.

You’ll be supported by a proactive, professional and friendly team every step of the way.

We look forward to receiving your application.

Gareth Watson, Interim Head of Communications

Main tasks

Internal Communications

  • Day-to-day running of the internal communications service for the organisation, supported by the Senior Communications Manager and Head of Communications.
  • Gather information and identify relevant topics, writing and issuing internal communications messages to staff using a variety of communications channels (intranet, Microsoft Teams, and online events).
  • Provide advice and guidance to colleagues on internal communications issues (both proactive and reactive).
  • Assist the Senior Communications Manager on communications around key internal projects/campaigns.
  • Create engaging photo and video content for use on internal channels.
  • Assist in the planning, organisation and delivery of internal events.
  • Monitor performance of internal communications channels and contribute to the team’s reporting activities.
  • Work with the Senior Communications Manager and HR team to promote staff well-being and internal updates.
  • Create and update weekly, monthly and annual internal communications plans/grids.
  • Monitor press and social media for news relating to WRA, sharing key updates with relevant colleagues.
  • Align activity with the wider team, making sure that all activities contribute to the team and wider organisation’s goals.

Welsh Language

  • Provide advice and support to the organisation on preparing for the implementation and of the Welsh Language Standards and compliance post implementation.
  • Promote the use of the Welsh Language, raising its profile internally and creating a positive attitude towards the Welsh Language within WRA.
  • Prepare an annual monitoring report of compliance with the Welsh Language Standards.
  • Assist the Head of Communications in implementing the WRA’s Welsh Language Strategy.
  • Provide training and awareness sessions, increasing the Welsh Language skills of the workforce.
  • Manage the WRA’s translation submissions to our external translators.
  • Assist in proof-reading translated Welsh language versions of documents.
  • Translate short internal communications and social media posts.
  • Work with Welsh Language Officers from other organisations to share best practice and learning.

Success criteria

We recruit using success profiles. Our success profiles guidance will help you in completing your application. 

In brief, this approach means: 

  • we look for evidence of what you have done and what you can do. This means we look for the behaviours, strengths and ability needed to do the job 
  • where necessary or relevant, we also consider experience and technical knowledge 
  • this approach starts at application stage and continues throughout the recruitment process 
  • we may only look for some things at certain stages. We’ll always be clear what we’re looking for and when 

You should highlight evidence from the table below during the recruitment process. You may also wish to refer to the main tasks mentioned above.



Assessed in personal statement and CV

Assessed during interview or assessment

Communicating and influencing

Communicate clearly and concisely both orally and in writing.

Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.



Managing a quality service

Work with customers to understand their needs and expectations.

Create clear plans and set priorities which meet the needs of both the customer and the business.



Delivering at pace

Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary.





Assessed in personal statement and CV

Assessed during interview or assessment


You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand.




You are detail-focussed, you ensure everything is accurate and error free.



Experience and technical knowledge


Assessed in personal statement and CV

Assessed during interview or assessment

Proficiency with common ICT systems (for example, Word, PowerPoint, Outlook)





Assessed in personal statement and CV

Assessed during interview or assessment

Degree or equivalent experience of working or volunteering in Welsh Language / Communications, or a related field



Welsh language requirements

The following list of language requirements represents an objective assessment of the Welsh language skills required to undertake the duties of this post:

Welsh language skills

Welsh skills are essential


5 = Full understanding of all work-related material 


5 = Fluent


5 = Can understand all work-related conversations 


5 = Can prepare written material for all work-related matters 

Level of security vetting

As a civil service department, all our people have access to government assets. Different roles require different levels of national security vetting.

Clearance level

Required for the role

Baseline Personnel Security Standard


Counter Terrorist Check


Security Check


Developed Vetting



Our assessment process includes a blended interview, where we test you against the criteria above. Depending on the role, we may:

  • test for strengths relevant to the behaviours
  • ask you to complete an exercise, test, or presentation at interview stage
  • ask if you have any requirements you would like us to be aware of

How to apply

To apply for this role, please send us:

  1. Your CV (no more than 2 pages of A4).
  2. A personal statement (800 to 1,200 words) on how you meet the criteria.
  3. Your Details form. This allows us to make sure our recruitment process remains fair. It will not be shared further than our HR team.

Send all 3 documents to

To be fair to all, we do not accept:

  • late applications
  • incomplete or missing documents
  • personal statements over 1,200 words

We’re currently working from home and unfortunately cannot accept applications by post. If you're interested in this role and unable to apply by email, please contact us on 03000 254 699 to discuss alternative ways to apply.

We're unable to discuss opportunities with recruitment agencies, please apply directly.


We offer a wide range of benefits when you join the WRA, such as:

  • a generous pension
  • progression related pay
  • 31 days holiday

Find out more about the benefits of working for us.

Find out more about us

Find out more about our work by visiting our website. Or follow and engage with us on our Twitter, LinkedIn and YouTube accounts.