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Our online services are largely unaffected by coronavirus (COVID-19). See below for information on other changes that may affect you. Such as: helpdesk opening times, what to do if you have difficulty paying, and what’s happening with our post.

The health and wellbeing of our people, as well as the public, will always be our top priority during this outbreak.

We're committed to working with our customers to help support them to use our tax services for Land Transaction Tax (LTT) and Landfill Disposals Tax (LDT) at this difficult time.

We’ve had to adapt some of our services and the way we operate due to the current impact of coronavirus (COVID-19). We have outlined these changes below.

Helpdesk

Our helpdesk service is open to calls Monday to Friday 10am to 3pm, to support any queries. Our helpline number is 03000 254 000.

You can also use our online contact form.

Difficulty paying

We encourage any taxpayers, businesses or individuals, who encounter financial difficulties resulting from coronavirus (COVID-19) to contact us as soon as possible if it’s likely to affect your ability to pay tax on time.

Filing and paying online: solicitors, conveyancers and organisations

You can continue to file and pay LTT online and complete any of our online forms.  

If you’re a solicitor, conveyancer or organisation, you will need to register to use our online service to submit a LTT return.  

We have adapted our registration process and are prioritising registrations. We will process these within 2 working days. Our helpdesk team can offer support with this process.  

If your organisation is already registered, please consider if you need to add additional users to your account. 

Filing and paying online: individuals

If you’re an individual buying property or land and you aren’t represented by a solicitor or conveyancer:

Postal delays affecting our services

We recommend you use our online services to avoid delay. Please contact us if you’re unable to do this. 

We are now able to access post but there will be a delay processing anything you have sent us. We are now processing our backlog of cheques. 

Please contact us if you've sent:

  • a paper return or amendment
  • a cheque
  • a repayment request
  • any other urgent correspondence

If you want to send us any correspondence, including serving legal proceedings or any other legal documents, please use our online contact form.

Filing and payment time-limits: processing post

If you send us a paper return or cheque on time and you later decide to send us a duplicate return online or pay by digital means, we will use the date of the original paper return or cheque as the date of receipt in respect of filing and payment deadlines.  

If you do this, please let us know in advance that you have already sent a paper return or cheque, so we can let you know whether your original return or payment has been processed, and we can use the correct date on our system.  

We will contact you if you file and pay late to discuss the circumstances of the return. Please contact us if the delay is due to coronavirus (COVID-19). 

Reviewing decisions

If you’ve requested a review of a decision, we may contact you to discuss an alternative timetable if we’re unable to provide a conclusion within our normal time period.

Protecting your data

All personal data, hard copy tax returns and correspondence remain secure throughout this period.

Please read our information management guidance.

Updates

We will continually review our services in response to coronavirus (COVID-19) and will update this page to reflect any changes.  

We appreciate your understanding and apologise for any inconvenience or disruption that these or future changes to our services may cause. 

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