Job details and how to apply for the Chief Operations Officer role at the Welsh Revenue Authority (WRA).

First published:
18 December 2019
Last updated:

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To apply
Please send in a personal statement and CV demonstrating how you meet the criteria below, along with a completed Your Details form to

Role details

Job title

Chief Operating Officer



Salary range

£70,000 - £117,800

Working pattern

Full time, but open to candidates who wish to work on a part time or job share basis

Contract type



QED Centre, Treforest Estate, Pontypridd

Reporting to

Dyfed Alsop, Chief Executive

Closing date and time

Midnight on Sunday 12 January 2020

Contact us about this role

For information on the recruitment process or to arrange to speak to a panel member –

About the WRA

Our purpose is to:

  • design and deliver Welsh national revenue services
  • lead the better use of Welsh taxpayer data for Wales

We are committed to helping to deliver a fair tax system for Wales. By collecting and managing the first devolved Welsh taxes in 800 years – Land Transaction Tax (LTT) and Landfill Disposals Tax (LDT) – we expect to raise £1billion over our first four years. Money which will directly fund public services, including the NHS and schools, across Wales.

Find out more about our 2019-2022 priorities in our Corporate Plan.

You will join a small, specialist organisation covering sixteen different professions. We empower and trust our people with a high level of responsibility and autonomy, and maximise opportunities for innovation, collaboration and shared decision making.

Find out more about what it’s like to work for us in our latest People Survey.

About the role

Working directly to the Chief Executive, the Chief Operations Officer will play a vital role in leading and managing our operations function to deliver the WRA’s tax services to our customers, as well as embedding our new approach to enforcement. (S)he will enjoy the responsibility of making high-level decisions, prioritising and setting future direction, balancing risk and opportunity.

The Chief Operations Officer will need to be an inspiring, confident leader, adaptable and with sound judgement. Able to influence effectively at Board level, (s)he will be a key player both internally for Tîm Arwain (WRA’s executive committee) and externally for local authorities and Ministers. To be successful in the role, (s)he will need to enjoy building strong professional networks quickly and for long-term, strategic benefit.

The operations function is still growing and is at the heart of our current operations and our priorities for the future. We are looking for individuals who can analyse data and customer feedback to come to creative and considered long-term decisions, who can appreciate and encourage a wide field of differing views, and lead a team with common purpose to deliver everyday excellence in our services. To enjoy the role, (s)he will appreciate that the WRA is still forming and there is much to do, and that the role will change over time.

Key tasks

  • Providing strategic leadership and ownership of operational delivery and tax management, taking ownership for co-delivering the Corporate Plan as part of the WRA Tîm Arwain.
  • Responsible for ensuring that the WRA’s operations function has the necessary resources, processes and technology in place to deliver our tax services to customers, and ensuring our customers get their tax right first time.
  • Developing and delivering the WRA’s approach to enforcement and, intelligence gathering capabilities.
  • Leading and delivering the WRA’s innovative new approach to tax management and tax risk.
  • Building effective and strong stakeholder and working relationships with Natural Resources Wales, local authorities, and other tax authorities across the UK.
  • Corporate leadership of our information security, working closely with the Welsh Governments SIRO (Senior Information Risk Officer) and DPO (Data Protection Officer).
  • Interpret a wide range of operational and tax information in order to make strategic choices, manage risk and prioritise future and current work, particularly in relation to tax risk.
  • Understand the financial position of the organization, develop robust business cases and recognize the impact of service delivery decisions on the wider public sector.
  • Promote a strong customer focus throughout WRA and your own area, thinking creatively to deliver in different ways to achieve everyday excellence in our services to the public and taxpayers.
  • Being an ambassador for the WRA externally, representing the organisation, our purpose, and the Welsh way of administering taxes.
  • Providing assurance to our Board and to stakeholders that Our Approach to tax is working and advise them best on issues relating to operations.
  • Leading WRA’s compliance function, determining approach to risk and deployment of resources, overseeing a team of tax specialists
  • Undertaking risk assessments, civil and criminal investigations and settlements, and working with WRA legal function on litigation cases.
  • Championing and exemplifying continuous development, overseeing the creation of long-term talent and career management of all staff, providing a range of development experiences.

Success Criteria

We recruit using success profiles. The success profiles guidance will help you in completing your application.

We look for behaviours, ability, strengths, experience and technical knowledge when we recruit – what you can do, not just what you have done. Some of these we assess throughout recruitment, and some we may only look for at certain stages.

Please see below for the evidence you should look to showcase during the recruitment process (you may also wish to refer to the key tasks mentioned above):


  Assessed in personal statement and CV Assessed during interview/assessment


Display passion and enthusiasm for the work, helping to inspire colleagues and stakeholders to fully engage with the aims and long-term vision.



Changing and Improving

Encourage measured risk taking and innovation to deliver better approaches and services. Implement changes that transform flexibility, responsiveness and quality of service.



Managing a Quality Service

Use customer insight to drive high quality and efficient service delivery which is a good investment of taxpayers’ money.




  Assessed in personal statement and CV Assessed during interview/assessment


You seek and analyse information to inform decisions based on best available evidence.




You can bring a fresh perspective whatever the situation or context. You see other people’s views and can appreciate there are many different angles to consider.




You provide stability and cohesion within teams, finding common ground and purpose. You enjoy collaborating with others to drive forward a shared goal.




  Assessed in personal statement and CV Assessed during interview/assessment

Leading a project or team through major change



Expert knowledge of operational service delivery




None required.

Welsh Language Requirements

The following list of language requirements represents an objective assessment of the Welsh language skills required to undertake the duties of this post:

Welsh language skills

Welsh skills are desirable


0 = No skills


0 = No skills


0 = No skills


0 = No skills

Level of Security Vetting

Security Check.


Assessment consists of a blended interview, where we test for the above published criteria. Depending on the role, we may:

  • test for strengths relevant to the behaviours
  • ask you to complete an exercise, test or presentation. If that is the case, we will tell you before your interview, and ask if you have any requirements you would like us to be aware of

For Senior Civil Service roles we may also ask you to

  • complete verbal reasoning or numerical tests
  • take part in an engagement exercise with our staff

How to apply

To apply, please complete a personal statement (which should be between 800 and 1200 words) and a CV (of no more than two sides of A4) which provide evidence of how you meet the criteria above. You will also need to complete our ‘Your Details’ form, to allow us to make sure our recruitment processes are fair, but this will not be shared any further than our HR team.

Send these 3 documents together to To be fair to all, we do not accept late applications, or personal statements longer than 1200 words, so please check you have attached all three documents.

Working for the Civil Service

There is a wide range of excellent benefits of working for us.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit, based on the basis of fair and open competition, as outlined in the Civil Service Commission recruitment principles.

If you feel your application has not been treated in accordance with the recruitment principles, and you wish to make a complaint, you should contact our Head of HR at

If you are not satisfied with the response you receive from us then you can contact the Civil Service Commission.

Find out more about the WRA

Find out more about the WRA by visiting our website or by accessing our Twitter, LinkedIn and YouTube accounts.