This report presents the findings of a survey that explored in greater depth the reasons behind satisfaction or dissatisfaction with GP and NHS hospital services for April 2014 to March 2015.

Key points

The most influential factors in terms of overall satisfaction with the medical care of GP services are:

  • satisfaction with being given all the information needed at the appointment
  • feeling treated with dignity and respect by medical staff
  • feeling that the GP is aware of the relevant background information and medical history.

The most influential factors in terms of overall satisfaction with medical aspects of hospital services are:

  • feeling that the medical staff are aware of the relevant background information and medical history
  • feeling treated with dignity and respect by medical staff
  • feeling involved in decisions about treatment.

Reports

Views on health services re-contact survey (National Survey for Wales), April 2014 to March 2015
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Contact

Siobhan Evans

Tel: 0300 025 6685

Media

Tel: 0300 025 8099