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All-Wales Domestic Abuse and Sexual Violence Helpline Evaluation: Technical report

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The aim of the evaluation was to inform decision-making relating to the future of the Helpline and specifically the re-tender process for the Helpline contract to be awarded from 2015.
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This technical document provides a detailed narrative of the approach and a description of the outputs from an evaluation that was carried out in 2013-14.

The report examines how the Helpline has been implemented and how it can be improved in the future to inform the re-tendering process for the Helpline from 2015.

Since 2004, the Welsh Government provides funding to the 24 hour All-Wales Domestic Abuse and Sexual Violence helpline to provide help, advice and emergency support.