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Information and Advice Quality Framework for Wales

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The Information and Advice Quality Framework (IAQF) has been developed to provide a consistent approach to the provision of quality information and advice.

Access to these services is seen as central to giving everyone a fair and equal chance in life. We are committed to strengthen information and advice services, with the aim of helping you to understand and exercise your rights to help you make informed decisions.

The Framework will be implemented gradually from 1st April 2017.  We will publish more information in the Autumn 2017.

Suggested questions or other enquiries about these documents should be directed to:

Financial Inclusion Team
Communities Division
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ