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Council tax determines the way households contribute to local authority services.

Every ratepayer has the right to appeal against the valuation of thier property if they believe that it is too high.

In the first instance contact the Valuation Office Agency (VOA). If agreement cannot be reached, the VOA must pass it to the Valuation Tribunal Wales (VTW) within a prescribed time limit. The VTW is an independent organisation that deals with appeals about Council Tax and Non-Domestic Rates.

Members of the Valuation Tribunals are local people who are volunteers. Although they may not be professionally qualified, they receive formal training and are experienced in hearing appeals. Usually, three members will hear an appeal, although two members can do so if everyone agrees. A clerk, who is a paid employee of the tribunal, advises on points of procedure and law.

The Appeals framework is prescribed by the The Non-Domestic Rating (Alteration of Lists and Appeals) (Wales) Regulations 2005.

Further information can be found on the Valuation Office Agency website and the Valuation Tribunal Wales website.