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Are you at risk of homelessness or have you lost your home?

From 27 April 2015, local authorities must help almost everyone who is homeless or could lose their home in the next 56 days.

You should contact your local authority, as they have a duty to provide you with advice.  They may help you to find a home, and in some cases will have a duty to make sure you have one. They work with partners to help people keep their homes or find new ones, such as through:

  • family and landlord mediation
  • housing and other benefits advice for help to pay rent
  • dealing with housing debts
  • mortgage rescue
  • legal advice
  • support to keep your tenancy
  • helping people into private rented sector tenancies
  • information on how to apply for a social housing tenancy.

You can also get help from independent organisations, such as Shelter Cymru (external link), Citizens Advice Bureaux (external link) and other advice centres. Shelter Cymru is the main national homelessness organisation in Wales.

To get help as soon as possible contact your local authority or one of the following free telephone advice lines.

Shelter Cymru Advice Line   

Telephone: 0845 075 5005  

Housing Debt Helpline

Telephone: 0800 107 1340 
Visit: Housing Debt Helpline (external link)

Help for veterans

You can now access an online, searchable database about services for ex-services personnel at risk of homelessness. We funded Cymorth Cymru and the Service Personnel and Veterans Agency (external link) to create the database. The directory covers over 610 services, giving detailed information about each one, what the service offers and how to access it. The directory will also be useful for other people in vulnerable circumstances and those working to help them.