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1. You develop at least 1 coronavirus symptom: a new continuous cough; high temperature; or loss of smell or taste.

2. You and members of your household follow self-isolation guidance.

3. Take a test within the first 5 days of developing symptoms, when the test is most effective.

4. If the test is negative, no further action is needed by you or others in the household. You no longer need to self-isolate. If the test is positive, you will be contacted by a contact tracer on behalf of the NHS Wales Test, Trace, Protect service. You will only be contacted after you have had a positive test.

5. You will be asked to provide us with information. We will need to know who you’ve been in close proximity with on any occasion during a period beginning up to 2 days before you started experiencing symptoms, including:

  • someone within 1 metre of you with whom you have had a face-to-face-conversation, had skin-to-skin physical contact, you have coughed on, or had other forms of contact within 1 metre for 1 minute or longer
  • someone within 2 metres of you for more than 15 minutes
  • someone you have travelled in a vehicle with - or seated near you in public transport

Please be vigilant for scam callers. We will never ask you for any financial information, bank details, or passwords. If in any doubt, do not provide the information.

Texts will be sent from +44 7775 106684, emails will be sent from tracing@wales.nhs.uk or olrhain@wales.nhs.uk, and calls will be made from 029 2196 1133. No other channels will be used by the NHS Trace, Test, Protect team.

6. A contact tracer will get in touch with your contacts. They will tell them that they have been in contact with someone who has tested positive for coronavirus. Your identity will not be revealed unless you give permission. They will be provided with support and advised to self-isolate for 14 days from their last contact with you. Members of their family will not be asked to self-isolate, but should follow the general social distancing guidance and avoid contact with the person isolating at home.

7. Your contact will only be advised to take a test if they are displaying symptoms. Testing asymptomatic is not recommended as it can generate false negatives. If they test positive, the process will be repeated for this person, their household members and contacts.

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