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NHS Direct Wales

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  • Release date: 25 April 2018
  • Period covered: Quarter ending 31 March 2018
  • Next update: 25 July 2018
A quarterly report showing the number of handled queries, including telephone and online contacts.

This population pyramid shows that the largest numbers of calls to NHS Direct Wales per 1,000 people in Wales related to patients under the age of 1. High rates were also seen for children aged 1 to 4, people in their twenties and early thirties and elderly people aged 80 or over.

Key points

  • 83,292 calls were made to NHS Direct Wales, of which 73,918 (89%) were to the main 0845 number.
  • 59,394 calls were answered by NHS Direct Wales, of which 53,433 (90%) were on the main 0845 number.
  • 624 calls were answered (out of 625 made) from callers expressing a preference for the call to be taken in Welsh (around 1.1% of all calls answered).
  • 793 on-line enquiries were made to the web-based enquiry service, 4% down than the number (826) in the January to March quarter of 2012.
  • 1,187,884 visits were made to the NHS Direct Wales website, more than 3 times as many as in the January to March quarter of 2012 (323,287).


Tel: 0300 025 1646

Tel: 0300 025 8099

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