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Statistics

Complaints to the NHS

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  • Release date: 21 September 2011
  • Period covered: 2010-11
An report which includes data on nature of complaints and amount concluded within target time.

Key points

  • There were 8,968 complaints – up 10% on 2009-10.
  • Complaints about hospital & community services (5,175) were up 13%.
  • Complaints about family health services (3,793) were up 7%.
  • 52% of complaints about hospital & community services were concluded within the 4 week target compared with 58% in 2009-10.

Contact

Statistician
Tel: 0300 025 5080
Email: stats.healthinfo@gov.wales

Media
Tel: 0300 025 8099

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