Skip to main content

You could get a payment of £500 to help with loss of earnings if you’ve been told to self-isolate and cannot work from home.

First published:
12 November 2020
Last updated:

Summary

The self-isolation support scheme is for those who cannot work from home and must self-isolate. It is also for parents and carers on low incomes with children who are self-isolating.

You must be working (employed or self-employed) to get the payment.

You need to claim within 21 days of your last  day of self-isolation.

Payments will be taxed, but are exempt from National Insurance contributions. It should not affect any benefits you get.

Eligibility

To get the payment you or your child must have been formally told to self-isolate. You cannot get the payment if your child has been told to self-isolate by the NHS COVID-19 app.

If you’re usually working and get benefits

If you’ve been told to self-isolate by NHS Wales Test, Trace Protect or the NHS COVID-19 app, you can apply for the payment if you cannot work from home and will lose earnings. You can also apply for a payment if you’ve tested positive for COVID-19.

You must either be employed or self-employed.

You must also be getting one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Jobseeker’s Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit

If you’re usually working and do not get benefits

If you have tested positive for Covid-19 or if you’ve been told to self-isolate by NHS Wales Test, Trace Protect or the NHS COVID-19 app and cannot work from home and will lose earnings, you can apply for a discretionary payment from your local authority.  To be considered for a Discretionary payment  the Local Authority will consider if you are on low income and will face financial hardship as a result of not being able to work whilst self-isolating.  An example of where an award could be made under the Discretionary rules includes where an individual has a net income of less than £500 a week. Find out more about who can apply for discretionary payment from your local authority.

If your child has been told to self-isolate

A parent or carer can also apply for a payment if their child has been formally told to self-isolate. You cannot get the payment if your child has been told to self-isolate by the NHS COVID-19 app.

To get the payment, they must attend school, further education or childcare (up to and including Year 11  or up to age 25 if they have complex needs) and have been formally told to self-isolate by either:

  • NHS Wales Test, Trace Protect service
  • your child’s school
  • your child’s further education setting
  • your child’s childcare setting (crèche, nursery)

Please note that the eligibility criteria was extended to year 11 children from 7 June 2021. Retrospective claims can be made for eligible children for periods of self-isolation starting on or after the 12 April 2021. However, such claims must be made to Local Authorities within 21 days of 7 June 2021.

How to apply

You can apply online through your local authority.

If you’re self-isolating because you’ve been identified as a contact by the COVID-19 app, you’ll need to register before applying for a payment with the NHS Wales Test, Trace, Protect service. Find out more information about how to apply through the COVID-19 app, on NHS COVID-19 app support.

Applying on behalf of someone else

You can apply on behalf of someone else, however the payment must be paid into the same named bank account as the person who the application is for. For example, if an application is made on behalf of a parent, the payment would be made into the parent’s bank account.

What you’ll need

Confirmation of the date you or your child were told to self-isolate by either:

  • NHS Wales Test, Trace Protect service
  • your child’s school
  • your child’s further education setting
  • your child’s childcare setting (crèche, nursery)
  • NHS COVID-19 app

Proof that you are getting one of the benefits listed in the eligibility.

If you're employed you'll also need:

  • latest bank statement (within the last 2 months showing proof of earnings)
  • latest payslip (within the last 2 months showing proof of earnings)
  • bank name, sort code and account number (all payments are BACS bank transfer only)

If you're self-employed you'll also need:

  • latest business bank statement (within the last 2 months)
  • most recent set of accounts or self-assessment return
  • bank name, sort code and account number (all payments are BACS bank transfer only)

After you apply

Your details will be checked against the NHS Wales Test, Trace, Protect register. This is to check that you have been formally told to self-isolate.

If you’re not listed, your application will be refused and not approved.

You will be contacted by email or letter about whether your application has been approved or not.

If your application is approved

If your application is approved you will be contacted by email within 3 working days. Your local authority will tell you when you will get the payment.

If your application is not approved

Your application will be refused if you do not meet the eligibility criteria. You cannot appeal or ask for a review of your application.

Your local authority may be able to help you if information was missing from your application. 

You could also apply for the Discretionary Assistance Fund.

If more than one person in your household are told to self-isolate

If you and other people in your household are told to self-isolate and are eligible, each person can apply for the payment.

If your child is told to self-isolate, you can only claim one payment for the household at the time of the self-isolation period.

If you need to self-isolate more than once

Because you may be asked to self-isolate more than once you may receive a maximum of 3 payments. In addition 3 payments can be made to parents or carers in respect of children self-isolating provided the eligibility criteria is met.

You must meet the eligibility criteria for all applications. Self-isolation periods must not overlap.