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What should I do if I need to self-isolate?

If you have symptoms of COVID-19, however mild, you must self-isolate immediately and book a test online, by calling 119, or via the NHS COVID-19 app self-isolate. If you test positive, or are identified as a close contact of someone who has, you must stay at home for at least 10 days. Read the guidance on staying at home.

Preparing for self-isolation

Self-isolation can be easier if you are prepared and know what you will need and what arrangements you need to make. Here are some things to think about to help prepare for self-isolation:


Check you understand how long you need to self-isolate for by checking the Welsh Government stay at home guidance.

Food and essentials

Do you have enough food to cover your self-isolation period? If not, book an online shopping slot or ask family or friends if they can do your shopping for you. Find further support and information if you need to.


Contact your local pharmacy to arrange for someone to deliver your prescriptions or ask someone to collect it for you. For over the counter medicine you could add these to your online shopping order. Find out more at getting medication.


Check you have enough money to support your needs including any rent or bills you pay. If you don’t, call the companies to explain your situation. See if you are eligible for further financial support or the £500 self-isolation payment.


Ask your manager about sick pay, or if you are self-employed check Welsh Government guidance.


Check you have pet food and supplies. If you’re having trouble caring for your pet ask if family, friends or neighbours can help with walking or feeding.

Non-essential in house services

All non-essential in-house services and repairs should be postponed until your self-isolation period is complete.

Staying in touch

Make sure you keep in contact with family and friends over the phone, or by text, email, video calls or social media.

Mental health and wellbeing

You can get free advice and help online, by calling 0800 132 737 or texting: HELP to 81066.

Caring responsibilities

You can access advice from Carers Wales online, by calling the Carers UK Helpline 0808 808 7777 or emailing You can also contact your local authority Social Services Team.

Stay active

Think about things you can do during your time at home. People who have successfully completed a period of staying at home have kept themselves busy with activities such as cooking, reading, online learning and watching films.

When you are feeling better, remember that physical exercise can be good for your wellbeing. Look for online classes or courses that can help you take light exercise in your home. Find out how you can stay active safely.

Food and medicine deliveries

If you do not have anyone who can help with food or medicines, you may be able to get help from your local authority or voluntary groups.

If you have previously been shielding, read the latest guidance.

Getting help from others

If someone you don’t know calls at your home:

  • always ask for ID and always ensure you are comfortable sharing details like your phone number or address
  • only provide information on a need to know basis and if you have seen ID
  • do not feel pressured into providing information
  • if you have doubts about those who are approaching you, and are concerned, it is advised that you don’t engage, and report serious suspicious behaviour to the police

Remember that genuine volunteers have been instructed not to enter your home and should all have documentation proving their status.

If you are receiving voluntary help do not share financial details like credit/debit card numbers or personal information.

Find out the latest information

For the latest information about coronavirus visit the Welsh Government website.