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General advice (updated 10th July)

We have published advice and information on coronavirus for:

  • individuals
  • employers and business
  • the social, community and residential care sector
  • the education sector

This advice can be found at

The Wales Farm Support Group has launched  new online resource hub. The FarmWell Wales website contains up-to-date information. This will help to keep you and your farm business strong through these changing times. 

RPW continually monitor the latest government advice, which could change at short notice. We will make decisions whilst taking into account all official advice at that time.

Please note all our staff continue to work from home, with limited access to offices. We will continue to make sure customer service is maintained, but there may inevitably be some impact on our ability to respond quickly. We appreciate your patience and understanding.

Customer contact centre (updated 16th June)

Our RPW Customer Contact Centre is operating with reduced resources. This is due to staff absence and adjustments to home working arrangements.

As a result we will operate the following opening hours until further notice:

Monday to Friday:    8:30am to 12:00pm

                                 2:00pm to 4:00pm

Where possible, enquiries should be submitted in writing via RPW Online.

Enquiries can be submitted at any time and we will aim to respond as quickly as possible.

SAF 2020 Preliminary Check letters (updated 10th July)

Farm businesses are reminded that RPW no longer issue paper preliminary check letters. Instead, these letters were issued digitally through your RPW Online account. A Broadcast Message was sent to advise you to view these online.

You have until 20 July to respond if you have:

  • received a letter under ‘Preliminary Checks’, and
  • you wish to change your SAF declaration for the fields shown in the letter.

Please note any replies received by RPW after 20 July 2020 cannot be accepted. Over-declared penalties may be applied.

If you need further assistance please contact the Customer Contact Centre on 0300 062 5004.

Outstanding 2019 BPS and Glastir claims (updated 10th July)

RPW met all EC payment targets by end of June 2020 and is doing all it can to process any remaining outstanding 2019 claims.

Other claim and application deadlines (updated 10 July)

All application windows and claim deadlines currently remain unchanged.

You should notify the RPW customer contact centre immediately:

  • if you are unable to access broadband
  • if you are unable to access an appropriate computer
  • if you are unable to submit claim supporting documents by the deadline.


Inspections and in-situ administrative checks (updated 10th July)

During COVID-19 response measures, RPW introduced an alternative process to the in-situ requirements.

Rather than undertake a site visit, customers need to:

  • submit geo-tagged photographs of work completed, along with
  • documentary evidence demonstrating compliance with scheme rules.

As of 6th July and the easing of travel restrictions, we have re-started physical inspections. These are in line with latest Government and Public Health Wales guidelines. Initially these will be land based visits, which in the main can be undertaken without the customers being present.

We will be asking customers, wherever possible, to provide electronic copies of their records. Where this is not possible, when checking records, we will follow

  • social distancing guidelines
  • sanitisation procedures

We will continue to monitor the COVID 19 situation closely and assess the health risks and mitigations that need to be put in place at all times.

Glastir Small Grants – Landscape and Pollinators 2019

The deadline to complete and claim for the works within Glastir Small Grants, Landscape and Pollinators Contract(s) has been extended until 30 September 2020.

GAEC 7 of the Cross Compliance regulations does not permit any hedgerow restoration works from 1 April to 31 August. No Glastir Small Grants hedge coppicing and hedge laying works can be carried out during this period.

All main and support capital works items scheduled within your contract(s) must be completed and claimed by 30 September 2020.

Change to accessing RPW Online – Multi-Factor Authentication (updated 10th July)

A further layer of security has been introduced for RPW Online Customers. This known as Multi-Factor Authentication (MFA).

This is part of the UK Government Gateway Transformation Programme.

MFA is an effective way of safeguarding RPW Online accounts from unauthorised access attempts. In addition to a User ID and password, customers will need to enter a six digit, time limited passcode every time they log in to RPW Online. A passcode will be sent to a mobile phone or landline number which is set up and managed through Government Gateway.

Customers who have already set up MFA through

  • HM Revenue and Customs (HMRC) digital services
  • the Welsh European Funding Office (WEFO) Online system
  • use the same Government Gateway log in details to access RPW Online,

will not need to go through the set up process again.

How to register for Multi Factor Authentication if you are an existing user of RPW Online.

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