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RPW continues to closely monitor the COVID-19 situation and impacts. We will assess the health and safety protocols for staff and beneficiaries in carrying out our statutory duties. These protocols are in line with latest Government and Public Health Wales guidelines. 

Customer contact centre (updated 6 January 2022)

Our RPW Customer Contact Centre is operating with reduced resources. This is due to staff absence and adjustments to home working arrangements. This may affect the speed of response to some enquiries. 

The Customer Contact Centre is operating as follows:

Period Opening hours
Monday to Friday 9:00am to 4:00pm

Where possible, routine project enquiries should be submitted via the RPW online account which is available 24 hours a day.

Scheme Management Unit (SMU) Mailbox (updated 28 January)

From 1 February 2021 the SMU Mailbox will again close to any incoming e-mail. All enquiries and documentary evidence should be directed and submitted to: 

  • the RPW Customer Contact Centre, or 
  • your secure RPW online account

If you are unable to access your RPW online account please contact the RPW Customer Contact Centre immediately.

Claim Reminder (WEFO Online) (updated 28 January)

All project incurred expenditure for the 2020-2021 Financial Year End (to be spent by 31 March 2021) must be claimed by 5 April 2021. 

Invitations and reminders of claim deadlines will be issued during the next two months. 

All projects due to complete by 31 March 2021 must submit their final claim by 5 April 2021. 

If your project had a financial end date before March 2021, this is being amended so your final claim will be March 2021. We will cancel previous claims so you only need to submit a final claim by 5 April 2021.

If you are unable to submit a claim on WEFO online, please contact the RPW Customer Contact Centre for help.

If you have unpaid invoices at 31 March 2021 you cannot include these in your March or final claim. This evidence must be submitted via your RPW Online account by 5 April so the grant funding for your project can be accrued.

Financial Year End - Project Update Form (updated 28 January)

If you are unable to complete the project in line with your 2020/2021 delivery profile, you must notify us immediately via your RPW Online account.

A Financial Year End Project Update Form will be available on your RPW online account on 1 February.  

The purpose of this form is to allow project beneficiaries to:

  • report anticipated underspend against their 2020/2021 financial year profile 
  • request carry forward of unspent expenditure, profiled up to 31 March 2021, into future financial years. 

All requests to carry forward expenditure into future financial years will be considered on a case by case basis. We will take into account instances of force majeure/exceptional circumstances.

If this form is not completed and submitted by 19 February 2021, requests to carry forward expenditure will not be considered.

Beneficiaries with multiple projects must submit a separate form for each project where there is potential underspend.

You will be informed of the outcome within 8 weeks, once underspends have been considered across all the socio economic projects under the RDP

If your project is delivering to profile and there is no forecast underspend, you do not need to complete the Project Update Form. However, you do need to ensure that all incurred expenditure up to 31 March 2021 is claimed by 5 April 2021.

Re-evaluations (updated 28 January)

If you previously submitted a Re-evaluation Form requesting carry forward of underspent grant funding, this will not be considered until your Project Update Form has been completed and returned.

If you require other changes to the approved project i.e. change in activities being delivered that affect expenditure headings, a Re-evaluation Form can still be submitted. This form must be submitted via your RPW online account.

In Situ - Administrative Checks (updated 28 January)

RPW is required to inspect and check the records of approved operations towards the end of the project period. This is ensure scheme compliance.

To verify claims and release any outstanding payments, as a minimum you will be required to provide us with the following information:

  • A Project Update: explaining how the project is progressing. How the funding has benefitted your business/organisation/sector and details of spending of all approved grant funds.
  • Information and evidence on indicators and outputs achieved.
  • Procurement details, as per Competitive Tendering and Public Procurement Guidance Notes.
  • Geotagged photographic evidence of all capital investment items.

Processing of claims may be subject to completion of the in-situ administrative checks. Please respond promptly to any requests for this information to minimise the delay in processing of your claim.