Skip to main content

Privacy notice for a survey reviewing the Self-isolation support scheme.

Part of:
First published:
5 November 2021
Last updated:


The Welsh Government is undertaking a review of the extent to which the self-isolation payments provided to individuals asked to self-isolate during the COVID-19 pandemic supported them to self-isolate for the required period.

This aim of this review is to help the Welsh Government understand the whether and how the financial support provided to those that received the a self-isolation payment of either £500 or £750 (The rate of self-isolation payment increased from £500 to £750 on 9 August 2021) contributed to their ability to self-isolate and to minimise any financial and emotional impacts attributed to their self-isolation. The intention is that the Welsh Government understand the challenges faced by people needing to self-isolate, and to identify what support can be provided in future.     

The Welsh Government is the data controller for the research.  As part of this review the Welsh Government will be gathering information through a questionnaire distributed by local authorities in Wales to those who have received the self-isolation payment. The results will be analysed by social researchers in Knowledge and Analytical Services in Welsh Government. The social researchers responsible for undertaking the research will not share any personal data you provide with others in Welsh Government unless you ask them to do so.

The information collected during the project will be included in a report for the Minister for Health and the Minister for Local Government and Finance. A final report will be published in accordance with the Government Social Research protocol and made available on the Welsh Government Social Research and Statistics webpages.

Your participation in this research is completely voluntary. However your views and experiences are important in order to help inform Welsh Government policies.

Privacy notice

What personal data do we hold and where do we get this information?

Personal data is defined under the UK General Data Protection Regulation (UK GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.

The Welsh Government social researchers responsible for undertaking this review have set up an online questionnaire using Smart Survey to gather your views. You are being contacted by your local authority because your local authority has gathered the contact details (name and email address) of individuals who applied and received either a £500 or a £750 self-isolation payment in their area. Your local authority has agreed to distribute a link to the Smart Survey to individuals who accessed the Self-Isolation Support Scheme to invite you to share your views and experiences for the purpose of aiding a Welsh Government review of the support offer. Your name and email address will not be shared with the Welsh Government. Your participation is voluntary.

All data you provide in your responses to this questionnaire will be captured in Smart Survey and accessed only by the Welsh Government social researchers responsible for analysing these data. Your responses are anonymous (your name and email address will not be automatically captured when completing the survey) and your responses will not be shared with the local authority. Any personal data you provide in open text response to this questionnaire will be removed by the social researchers analysing the data.

We would like to contact you at a later stage of the research to explore your views of the scheme. We have not yet decided on the form of any further research but it is likely to involve focus groups or interviews. If you are willing to take part you can provide your contact details as part of the survey. Participation is voluntary and there is no obligation to provide your contact details and you can also change your mind at any time. We will provide you with a new privacy notice that outlines the later stage of the research when we recontact you.

If you raise a query or complaint and provide personal data requesting a response, the researcher will forward the request only to the relevant official and subsequently delete it from the research data.

What is the lawful basis for using your data?

The lawful basis for processing information in this data collection exercise is our public task; that is, exercising our official authority to undertake the core role and functions of the Welsh Government.

Participation is completely voluntary. Reviews such as this are important for the Welsh Government to collect information and actionable evidence about its ability to deliver government priorities. The information collected in this review, for example, might be used to put in place further guidance and support to help non-shielding vulnerable individuals and service providers during the Covid-19 crisis.

How secure is your personal data?

Personal data provided to Welsh Government is held on secure servers, and for this project a folder has been created that has access restricted only to the immediate research team. Your contact details and any personal data you choose to provide will be stored in this restricted folder. The researchers will not provide any personal information when reporting findings.

When conducting surveys, Welsh Government use a survey software programme called Smart Survey. We have ensured that name of package is UK GDPR compliant and meets our expectations in terms of the security of any data collected via the software (e.g. all data is processed within the EEA).

All data gathered through this research will be reported in an anonymised format. It will not contain your contact details and any identifiable information in open-ended answers will be removed. The Welsh Government will use the information gathered to produce analysis for the Minister for Health and Minister for Local Government and Finance. This report will not include any information that could be used to identify individual participants.

How long do we keep your personal data?

Any personal data provided in open text questions will be deleted by the Welsh Government researchers during analysis of the data. If you provide your contact details to take part in later stages of the research then this will be deleted within 3 months of the end of the project.

Individual rights

Under UK GDPR, you have the following rights in relation to the personal information you provide as part of this review, specifically you have the right:

  • To access  a copy of your own data;
  • For us to rectify inaccuracies in that data;
  • To object to or restrict processing (in certain circumstances);
  • For your data to be ‘erased’ (in certain circumstances); and
  • To lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection.

The contact details for the Information Commissioner’s Office are: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 01625 545 745 or 0303 123 1113. 

Further Information

If you have any further questions about how the data provided as part of this study will be used by the Welsh Government or wish to exercise your rights using the UK General Data Protection Regulation, please contact:

Name: Ian Jones

E-mail address:

Telephone number: 03000 250090

The Welsh Government’s Data Protection Officer can be contacted at:

Welsh Government, Cathays Park, Cardiff, CF10 3NQ, Email: