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What to do if you are self-isolating or share your home with others and your home needs to be repaired.

First published:
15 May 2020
Last updated:

It is important that your home is kept safe. Your landlord is still responsible for keeping it safe and in good repair, even during this pandemic.

If you have a problem with your home, you should tell your landlord or letting agent.

Self-isolating or shielding and your home needs repair

You must tell your landlord or letting agent you are self-isolating or shielding, if they have arranged to visit your home for any reason.

You should arrange for them to contact you either by phone, email or through a family member or friend.

We recommend no work should be carried out in any household which is self-isolating or where a person who is classed as extremely vulnerable is undertaking ‘shielding’ measures, unless it is to repair a fault which poses a direct risk to people’s safety, for example emergency plumbing. In these cases, Public Health Wales can provide advice to tradespeople and households. No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.

Giving access to your home

Read the guidance on moving home during the coronavirus pandemic.

Your landlord, or someone working on their behalf, may ask to visit your home to carry out repairs, maintenance, or another property related service. You should use your own personal judgement around letting somebody into your home. 

Reasons for allowing somebody access could include:

  • a leaking roof
  • a broken boiler
  • a plumbing issue and you cannot wash or use the toilet
  • a broken washing machine, fridge or freezer and you are unable to wash clothes or store food safely
  • a broken window or external door
  • if a disabled person needs their specialist equipment repaired or installed

If someone visits your home, it is very important that both they and you follow the guidance on social distancing. Read the guidance on going into other people’s homes.

Inspectors or maintenance workers can still visit properties to do a gas or electrical safety check. If you live in a flat they can also visit your home to inspect and test fire alarm and emergency lighting systems. In both cases social distancing guidance must be followed.

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