What to do if you are self-isolating or share your home with others and your home needs to be repaired.
It is important that your home is kept safe. Your landlord is still responsible for keeping it safe and in good repair, even during this pandemic.
If you have a problem with your home, you should tell your landlord or letting agent.
Self-isolating and your home needs repair
You must tell your landlord or letting agent you are self-isolating, if they have arranged:
- urgent or emergency repairs on your home
- an urgent or emergency maintenance on your home
- to visit your home for a related emergency
You should arrange for them to contact you either by phone, email or through a family member or friend.
Giving access to your home
Your landlord or letting agent should agree to postpone any non-essential visits to your home.
- property viewings, if you’re coming to the end of your tenancy
- routine tenancy inspections
- cleaning services
Your landlord may visit your home if there is a serious problem which makes it unsafe to live in.
This could include:
- a leaking roof
- a broken boiler
- a plumbing issue and you cannot wash or use the toilet
- a broken washing machine, fridge or freezer and you are unable to wash clothes or store food safely
- a broken window or external door
- if a disabled person needs their specialist equipment repaired or installed
Your landlord or letting agent should consider alternative ways to assess your home. This could include, you taking photographs, video or a video call.
If someone visits your home to fix a serious problem they (and you) need to follow the physical distancing in the workplace guidance. You should also follow the social distancing rules.
If possible you should stay in a different room to where the work is being done.
Inspectors or maintenance workers can still visit properties to do a gas or electrical safety check. If you live in a flat they can also visit your home to inspect and test fire alarm and emergency lighting systems.