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What to do if you are self-isolating or share your home with others and your home needs to be repaired.

First published:
15 May 2020
Last updated:

It is important that your home is kept safe. Your landlord is still responsible for keeping it safe and in good repair, even during this pandemic.

If you have a problem with your home, you should tell your landlord or letting agent.

Self-isolating and your home needs repair

You must tell your landlord or letting agent you are self-isolating, if they have arranged:

  • urgent or emergency repairs on your home
  • an urgent or emergency maintenance on your home
  • to visit your home for a related emergency

You should arrange for them to contact you either by phone, email or through a family member or friend.

Giving access to your home

Your landlord or letting agent should agree to postpone any non-essential visits to your home.

This includes:

  • property viewings, if you’re coming to the end of your tenancy
  • routine tenancy inspections
  • cleaning services

Your landlord may visit your home if there is a serious problem which makes it unsafe to live in.

This could include:

  • a leaking roof
  • a broken boiler
  • a plumbing issue and you cannot wash or use the toilet
  • a broken washing machine, fridge or freezer and you are unable to wash clothes or store food safely
  • a broken window or external door
  • if a disabled person needs their specialist equipment repaired or installed

Your landlord or letting agent should consider alternative ways to assess your home. This could include, you taking photographs, video or a video call.

If someone visits your home to fix a serious problem they (and you) need to follow the physical distancing in the workplace guidance. You should also follow the social distancing rules.

If possible you should stay in a different room to where the work is being done.

Inspectors or maintenance workers can still visit properties to do a gas or electrical safety check. If you live in a flat they can also visit your home to inspect and test fire alarm and emergency lighting systems.

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