Skip to main content

A contract to reduce fuel poverty in Wales is delivering a good deal for the economy by spending money with Welsh businesses.

First published:
10 August 2018
Last updated:

Working with the Welsh Government’s Warm Homes Team, the NPS procured a new scheme to deliver Nest, the government’s flagship fuel poverty scheme for residential properties.

Customer benefits

The contract, awarded to British Gas New Heating Limited, delivers a number of actions which will benefit the Welsh economy.
The company’s work includes, but is not limited to, a commitment to provide apprenticeships, the recruitment of STEM (Science, Technology, Engineering and Maths) ambassadors and work alongside Job Centre Plus to generate local work opportunities.

The contract also commits the business to award at least 9 out of 10 sub‑contracting opportunities to Welsh-based small and medium sized enterprises (SMEs). All installation work is sub‑contracted to SMEs.

Third sector organisations in Wales will also benefit. British Gas New Heating has forged close links with organisations such as Age Cymru, Care and Repair and Dementia Friends.

Welsh-based materials will be used wherever possible thanks to the supply chain established. For example, all steel required for energy efficiency products, such as radiators, will be produced at the steel plant in Port Talbot.

All these benefits follow from an obligation on the provider to comply with the Well‑Being of Future Generations Act and to deliver its 7 goals.

The NPS delivered the whole procurement on time and within budget, ensuring that the Welsh Government could maintain continuity of service for the scheme.

Customer view

Kristy Roberts-Medcraft, Nest Programme Lead at the Welsh Government, said:

“Working with the NPS allowed us to take a structured approach to procuring a high quality service provider to deliver the new Welsh Government fuel poverty Nest scheme. The approach ensured that we awarded the contract in time for a period of mobilisation before the scheme started. This was important because we needed to ensure continuity for householders using the Nest scheme for energy efficiency help and support.”

Further information and feedback

For further information on the Scheme Manager for the Management and Delivery of an All-Wales Demand-Led Fuel Poverty Scheme (Nest), please email:

Please let us know what you think.