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What to do if you are struggling to pay your rent to your landlord, council or housing association and help to pay it.

First published:
18 May 2020
Last updated:

Renting from a private landlord or letting agent

If you are struggling to pay your rent or are in rent arrears, you must:

  • speak to your landlord or letting agent
  • continue to pay your rent (if you can)

You should also consider agreeing a repayment plan with your landlord. They may be getting a mortgage payment holiday from their mortgage lender. Ask them about this when you speak to them.

Help to pay your rent and bills

You may be eligible for a Tenancy Hardship Grant if you have built up rental arrears due to COVID-19. Applications can be made through your local authority.

If you are worried about paying your rent or household bills, you can call the Citizens Advice Private Rented Sector Helpline. This is a free, confidential, independent service that advises tenants on ways in which they can maximise their income and manage debt – with a view to helping them pay their rent if possible, and to hold on to their tenancies.

You could also get help from Shelter Cymru. 

  • Phone: 08000 495 495 (phone lines operate between 9.30am – 4.00pm, Monday to Friday).
  • Shelter Cymru website

There is also financial support to help pay your rent and bills due to the coronavirus pandemic

Renting from a local authority or housing association

You must:

You should also consider agreeing a repayment plan with your local authority or housing association.