What to do if you are having problems paying your rent, mortgage, council tax, electricity, gas and other household bills.
Paying your rent
Your landlord must give you 3 months notice before they can evict you from your home.
If you are struggling to pay your rent, you must speak to your landlord or letting agent, they may be able to help.
Paying your mortgage
Your home is unlikely to be repossessed for 3 months if you cannot pay your mortgage.
If you are struggling to pay your mortgage, you must speak to your mortgage provider, they may be able to help.
Electricity and gas bills
If you are struggling with your household utility bills, or have missed payments you should speak to your supplier.
The UK government has agreed with energy suppliers that you will not be cut off if you cannot pay your bill during the coronavirus pandemic. Your supplier could offer you a new payment plan.
Pay using a prepayment meter or pay-as-you-go
If you are worried about topping up your meter because you’re self-isolating, you should speak to your energy supplier about help that may be available to you.
You need to speak to your water supplier if you are struggling to pay your bill or missed payments. They may be able to offer you a new payment plan.
Free school meals
Children will continue to get free school meals even though their school is closed. You should contact your local authority.
Other household bills
Bank, credit cards or loans
You should to speak to your bank, credit card supplier or loan provider if you are worried about debt building up during the pandemic. They may be able to offer you a new payment plan or other support.
Mobile phone, broadband or TV licence
You should speak to your mobile phone provider and broadband provider if you are worried about your bill. They may be able to offer you a new payment plan or other support to help you stay connected.
If you are worried about paying your TV licence you can manage your payments online.