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An evaluation into performance of the service in reducing unemployment, effectiveness of the delivery process, and participants experience of the service.

The evaluation has outlined findings on the perceived impact of the Out of Work Service (OoWS). 

Main points

  • The service is unique in Wales and fills an important gap in service provision.
  • The service is achieving its aims of helping to improve labour market prospects for those furthest away from it. Overall, performance against targets has been positive for two of the five targets, but less strong against the other three.
  • Peer mentors are perceived to be a key feature of the success of the service.
  • The overall service model has remained largely the same. However some key changes to service provision have improved the service and helped progress towards final targets.
  • Participants appear to be highly satisfied with their experiences and the benefits resulting from engagement with the service.

Reports

Out of Work Service evaluation: final report
, file type: PDF, file size: 2 MB

PDF
2 MB
If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

Out of Work Service evaluation: final report (summary)
, file type: PDF, file size: 636 KB

PDF
636 KB
If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

Contact

Rachael Punton

Telephone: 0300 025 9926

Media

Telephone: 0300 025 8099

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